Usuário convidado
29 de outubro de 2023
Good: We had an interconnecting room for our family of 5 with plenty of space, storage etc views from our balcony were lovely. Food was a bit repetitive after a week but ok. kids (10,13,16) mostly ate pizza and chips as they did not like the meats on offer (lots of fish and pork). Most of the time, the drinks machines were out of order or missing drinks at meal times. Clean hotel (eg pool area) Mostly quiet at night, not too many disturbances. Close to beach, shops and restaurants. The beach is beautiful and clean - we went almost every day of our holiday. A few issues fixed promptly (Aircon/TV not working, broken cupboard door) - although the TV did stop working again a couple of days later but we couldn't be bothered reporting it again. Bad: Maids took key cards from our room on two separate occasions - no idea why they would do this but our cards were left on the bedside table on first occasion and in the slot for lights/Aircon on the second occasion and when we returned to our room they were gone - the only person who had been in was the maid. Tried to tell reception staff but they just asked if we wanted more cards. Entertainment was poor and sometimes geared towards French guests. We often went back to room early or out to the main ***** for a walk. Lounge area too small for guests, really cramped. Queue for drinks too long, only two staff serving and could only get two drinks per person so would need 3 of us to go up for our family of five. Lots of french guests who barged in front of food and lift queues. Lifts - only 3 small lifts serving 11 floors (and mobile people on lower floors using lifts instead of walking!) Always walked down from our 6th floor room but very hard to walk up especially after a day at the beach etc so often had to wait up to 10 mins for a lift. Difficult to get sun loungers as there was five of us and most people had put towels on them in morning then disappeared. Ants in our room, tended to see them at night and maybe only 5-10 at a time but felt a bit dirty. This was near end of the week, so perhaps a deeper clean needed mid-stay? Overall, a nice hotel but we would not return.
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