Santa Clara Urban Hotel & Spa

Few minutes after arriving at the lovely hotel a fire broke out, and all guests were evacuated. The staff acted very professionally, and even the owner was there quickly and took action. The owner reserved rooms at another hotel and taxis were booked. Thanks for a professional and empathic effort. We hope that the hotel is back in operation soon, and we look forward to staying there next time, we visit Palma.

Quiet location in the centre of Palma. Lovely old style suite with sandstone walled interior. Friendly reception staff & barman. Good wi-fi. The cleaning staff were a bit hit & miss - had to go to reception for towels, coffee, etc, but room was very clean. This hotel is very good, but the service inconsistencies need addressing.

The staff was very friendly, room was really ok (apart from the ants in the bathroom), really good location (just 5min walk to the cathedral) and cute roof terrace. Unfortunately my room was really close to the elevator and the breakfast room, so I was woken up everytime someone got home during the night and as soon as the started to prepare breakfast in the morning (about 6:30)

A four night stay in lovely Palma. Hotel staff were friendly and helpful. Room was very nice. We would stay here again.

They make you feel very welcome with service at the highest level in a beautiful hotel with roof terrace and in quiet neighborhood but close to the old town and harbor. The breakfast is a must have, you will not regret it! Staff is very friendly, professional and helpful. Rooms are impressive and luxurious.

This is a quaint hotel on a narrow street within walking distance to shops, restaurants, attractions, and the waterfront. The very helpful front desk staff aimed to please at every turn. They helped us with taxi service (a few times), dinner reservations, beach towels, spa usage, and keeping our coffee stocked. The spa was small, yet relaxing. The whirlpool had room for 2-3 people and you had to continually push the button to activate the jets. The sauna and Turkish bath were amazing and the heated lounge chairs-sooo relaxing! Everything was clean and well stocked in the spa. We spent a lot of time on the rooftop deck to soak in the views of the convent, the cathedral, and the bay. It was the best spot for a nightcap or an early morning espresso. The room itself looked just like the room in the TripAdvisor ad. The A/C was cold. We froze under the sheets and had to use the bathrobes to keep warm. The bathroom had glass walls and a glass door which allowed for very little privacy. We travelled with family who had a different room and a door on their bathroom. If a solid bathroom door is something you require, you may want to request it. Also, the shower water soaked out bathroom floor no matter what we did to try to prevent it. The breakfast buffet was filled with fresh offerings each day. We tried something new each day but always had a cappuccino with it. I would recommend this hotel!

We enjoyed ourselves so much last year that whilst we were there we booked for the following year! We recognised the staff members, who were their previous friendly and helpful selves. Last year we had a room at the back of the hotel. This time we had a room at the front, with a Juliette balcony overlooking the street. The hotel appeared full (which is always a good sign). Rooms were spotless. Breakfast is like nothing I’ve really seen elsewhere - amazing. Spotless rooms and communal areas.

The location was convenient, the hotel was average and disappointing for the price.