Hotéis em Palm Springs

I am taking the time to write this review because we were hesitant about our stay given the negative ones below. We had THE BEST time at the Ace. The mid-week vibes were great, super low key guests. Great pool time. What stood out was the food. We ate breakfast and lunch every day and loved everything we had. I can't recommend the Ace enough and I can't wait to come back next winter.

All Dad wanted was a pool to hang out in for the weekend. I did my research and it paid off! Even though some comments made the pool sound ”not that great” ...it was! The online pictures don't do it justice! It's BIG, clean, only 5' deep total so you can walk across! Plenty of chairs and umbrellas, just really pretty and fun! Music playing at just the right sound. Pool bar food good and fast delivery.

When I arrived at the hotel, I felt like I was in the black area, but they were all nice. The hotel is relatively close to the outlets, as a transitional hotel for the trip, the price is good

The location was fine and the room was clean. However my room was run down with stains on furniture, cabinets that didn’t close, fixtures in the bathroom that were not in place, the lighting in the living area was harsh, the pool area was dirty, and there was construction going on around the common areas and my room which I was not made aware of prior to my stay. None of these items by themselves was very discouraging, but taken together I found it well below the standards I expect from a Hyatt. The service staff was very responsive and quick to resolve issues. I will not stay at this Hyatt again unless or until it is upgraded or the cost for a room is brought more in line with the level of comfort one should expect from a Hyatt.

4 of us rented two rooms with two queen beds for three nights. Unfortunately the rooms have not been updated or maintained so you're dealing with rattling windows that don't close all the way, caulk coming off of the tub, poor ventilation in the bathroom, only one drawer to try and share, worn carpet, and one small nightstand to share. There is also significant air in the pipes so when you turn on the water at the one small sink the air causes the water to shoot all over the very small countertop. For a room with two queen beds the bathroom is very small and there is no storage. Also; the sink didn't drain well. The main pool area is crowded because they don't have the bar open at the other pool that's available. Also, the hot tub is filled with children 95% of the time which doesn't allow adults to enjoy it. On Friday evening we dropped in at the lobby bar to have a nightcap. The bar was short staffed and the bartender was in an exasperated state so was quite rude. The only bright spot for our stay was the food quality from the JWB restaurant. The prices are ridiculous but at least the food was delicious. With fees and taxes we spent over $500 per night. I've stayed at much better maintained hotels for half that price. Will definitely stay elsewhere the next time we're in Palm Springs.

I have had better stays at Courtyards than at this JW property. - Really long wait to check in. Was told as an industry guest, we were expected early and our room was currently being cleaned and the front desk would call up to have it rushed to be finished - we waited 3 hours and no one notified us when it was done as promised. - Furniture was scattered and out of place in the room - Elevators consistently not working - Bellmen at the front drive unwilling to help with our armfuls of grocery bags, but would not let us take luggage cart either. - Were told luggage would be rushed up to us- over an hour later had to call and they finally sent someone up but no luggage. Had to come back - Room service delivery just walked into the room without knocking or announcing self - Incredibly poor service at Aquifer by Dylan. Very long wait, no refills on drinks, food took forever, lots of children jumping on shared sofas and no one asking them to stop. - Keys did not work to room. Neither did mobile key. Had to get physical keys redone 3 times. - TV would turn off once an hour. - Very poor customer service at all restaurants and front desk. From rude managers (Martha) to those unwilling to return phone calls when we called about issues. - Pool-side service from Alan was atrocious. Paid for pool chairs and did not even get checked on once an hour. Finally got up and went to sit at a table just so someone would help us. - Breakfast- no one ever came over to our table to tell us what was included with our platinum breakfast so we were charged a full breakfast. Had to ask for someone to send our server over after being given the bill. Incredibly long wait and lots of attitude. - Dirty tables and menus EVERYWHERE. Absolutely disgusting. - Fridge was not working in the room and had to get a replacement the next day after our contents had already spoiled. - Our room was consistently not cleaned. Was asked when we wanted them to come to do a proper clean and we said after 5pm. They showed up before 5 and wouldn’t come back in 10 min after we left for dinner like we had asked. Said they leave at 5:30 so they never cleaned the room, but floor was filled with cleaning carts when we got done with dinner. Since our room was not cleaned the day prior, we again were asked what time we wanted someone to come to the room and we said after 10am. No one ever came until 6:30pm to do turn down service so we again had to turn them away because we’re in the middle of getting ready for dinner. The next day no one came but when we got back from dinner at 9:30pm- someone was doing turndowns and wouldn’t leave. - Last and worst of all- while in nothing but a towel and on the phone with manager Callie- one of the engineers just walked into our room. No knocking, no phone call, just walked right on into the room. My friend was in the shower- I was in the towel and a grown man who we do not know waltzed in like he had a right to be there. This is unforgivable

My children loved it and were super impressed with the room, the pool being open during the pandemic was such a relief to a parent that traveled alone. Overall, had a great experience and staff was very helpful and friendly!!

We received this hotel as a replacement for the Palm Mountain Resort where works were underway in the rooms we would stay. They sold this as 'sister hotel', we were allowed to stay here for a night without extra cost. The hotel is a little nearby, when we checked in Thursday afternoon, it gave us a feeling of Las Vegas: in the lobby there was a bar with keihard music, and there was a pool and bar party on the way with scarcely dressed dames and gentlemen who were clearly continuing the night club party next to the hotel. The swimming pool is a concrete hot island in the indoor patio and has nothing The staff were friendly and helpful; valet parking is required and those valets were fast and efficient, and the lobby called me to the air tramway to check if there were still cards. The room was large and comfortable, with good Queensize beds. In addition, I would not recommend this hotel for tourists like us (families on road trip) , rather for those who want to sit in the outdoor neighborhood of palm springs in action.

This was my second stay in this motel-style place (it’s 2 story - so prepare for stairs - and outside doors all face a courtyard). Super clean, friendly staff, and excellent balconies, pool, and hot tubs. The only downside is that the hotel is on a busy road, but there is a narrow sidewalk to the nearest intersection and the walk into the heart of Palm Springs is pleasant (e.g., it’s an easy 10-minute stroll to the Thursday night market, famous artwork, etc.). Our family has had two great stays here and will continue to make it our go-to for Palm Springs!

The location is very good, and the conditions are stronger than the average motel. Clean and hygienic, warm. Can't fault it, and you don't need a bike at this price point. Hope to come again in the future