Usuário convidado
1 de março de 2024
Beware of their cancellation policy!! Apparently it is not what they posted online, my wife and I had a reservation for 09/01/2023 due to a unexpected personal event we had to cancel our stay, I called them on 08/23/2023 to cancel, I spoke with Kimberly and explained that we needed to cancel, she was very nice, she canceled the reservation and said she would email me a confirmation email, I received a email stating that cancellation number and notice that I forfeited my entire $406,00 deposit, I called back 08/23/2023 and spoke with Kimberly again, I asked about the cancellation charge, she said that was the policy, I informed her that I was currently on the website and reading the policy and that it was not what she was telling me, she then told me that she was a new employee (1 week working there) she said that the policy is explained when booking the reservation, I did a online reservation, I was told that I could call back tomorrow 08/24/2023 and try and reach Theresa the manager, she didn’t offer to help me or have Theresa contact me, I’m very disappointed with being charged for a full day for canceling, that being said, my wife and I have stayed at this resort 6 times in the past, it’s really a wonderful place, but I will not return if this is the way they handle their business!! Vincent jasperson
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