Suite del Ponte Normanno

The hotel was not obvious for us - when we arrived, we drove around for about 10 minutes looking for a sign before parking on the wrong side of the road, and having to call for instructions. It was our fault, as the hotel tried contacting us earlier in the day but we did not have signal to take the call. Once we were instructed to the right place, it was super straightforward as Gianluca buzzed us in remotely, and upon verifying ID, let us into the unit and our bedroom. The lift in the building was super cool - for this experience alone I recommend staying in this hotel. The room was charming. Our previous hotel was a suite so this felt a bit small, but it was homely all the same. The small downside was how warm it felt in the room. The air conditioning wouldn't work with the windows open, but it wasn't running very strong. At night, we preferred keeping the window open for some fresh air instead. The poster bed added a quaint and romantic feel to the room, and we were absolutely spoilt with a surprise of a bottle of Prosecco as a gift! Of course, the highlight of the whole place was the jacuzzi in the bathroom. As we both had to do some work and also were tired from a road trip, all of these little touches made the stay in this hotel incredibly luxurious for us. I really recommend this place for a romantic getaway or a honeymoon.

Really lovely room and the complimentary prosecco was a nice touch. Terrific bathroom facilities. Easily walkable to the centre of the city.

It was a really nice experience right in the city, everything was so accessible and most things within walking distance.

Good choice for one night in Palermo, close to the central station. The room was clean and the host was very helpful and kind. Had some trouble sleeping, bought some ear plugs because the walls are not soundproof and could hear anything from the next room and from the street, with the windows closed.

Its a room in an old apartment building. There's crappy right street parking, the numbers on the building aren't clear and this particular one is missing the last number. You have to message this guy when you get there to buzz the front door, its creepy and poorly lit when you walk in. You have to take at least 10 stairs to get to where the lift starts and its shady. Then message the guy again to buzz you in to the next door then message the guy again to buzz you into the next door. The hot tub was nice except it was a museum of other people's hair.

Easy remote checking, located very close to train and bus stations, walkable neighborhood with services.

Convenient location, friendly and helpful staff Quiet and comfortable room

This is a good example of good idea that is very poorly executed. The check-in was a headache. I showed up and no one was there. Had to find a coffee shop to connect to wifi to call the

Mi avevanl rassicurato sull ascensore ,perche andavo con una persona con difficolta fisica.Il ascensore non funzionava e i vicinoi dell edificio dicono che succede continuamemte perche e antico. Non mi hanno potuto dare soluzione di riparazione ed ero costretta di anullare in loco la riserva e cercarmi un altro alloggio.Mi promettono al telefono di restituire il prepago piu la differenza dell nuovo alloggio in caso sia piu caro. Dopo ore di ricerca in strada con le valigie,troviamo una struttura un po piu cara con ascensore. Non solo che tardano una settimana in sostituire il prepago dopo aver insistito ripetutamente,ma non mi pagano la differenza di prezzo e non rispondo piu ai miei messaggi. Un grande disagio ,perdida di tempo e denaro,zero proffessionalita o etica lavorativa.Mai piu