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5 star

The Excelton Hotel
4.4/520 avaliações

The Excelton Hotel

Palembang|3.59km from city center
Don't know where to start. I have a few days left to stay at this hotel, but can't resist to review this hotel asap, cause i've been stay here for a couple days. My question, is it really 5 stars hotel? Like, really??! The good things are, the staff at lobby so humble (not the receptionist one), i mean the bell boy (who always wearing the green suit) and the guy on white shirt who always opened the door everytime we walk-in to. They're so humble, always say hi and put smile on their face. The receptionist, you need to learn from them, to smile and be nice when you talk to guest. The room, this hotel has a comfy bed, appreciate that, and room service has a good hospitality, everytime i call them to ask something, they can give me those things really quick. So lets start for the worst thing about this hotel. FIRST, the frontman at the breakfast resto and their resto's staff. The frontman name is Sinta, the woman who wears the green dress, she's so unrespectful, not humble, even when i'm waiting the staff cleaned up the table i want to sat to, then this woman came to my table then drag the staff to other place, man! he's cleaning my table, like why you drag him off?! Like what?! you need to learn etiquette girl, then there's guy who's so rude, he talk to guest in a bad way and like yelling, i don't remember his name. The only good staff at the resto is Yusuf and a girl who wears white shirt and green apron on her waist, they're both humble and always smiling. They both have good attitude. I don't like their food, i ate cereal and watermelon only, others really doesn't have a taste. really bad quality for 5stars hotel resto. and still have a couple days to eat the same thing, poor me. Then, one more, there's a door in corridor yang bertuliskan ”staff only”, mereka selalu membiarkan pintu tersebut terbuka dengan banyak sampah di dalamnya, dan staff staff yang masuk dan keluar dari ruangan itu sangat berisik sekali, EVERYDAY, they laughing so hard, even they're singing! I mean, you need to keep quiet untuk menjaga kenyaman tamu, namun mereka menutup pintu dengan sangat berisik dan berbicara sesuka hati mereka, even at midnight seperti itu juga. And we're in pandemic situation, this hotel doesn't has great ”protokol kesehatan”, mereka membiarkan orang berkeliaran without masker, and tidak ada yang menegur tamu tamu yang seperti itu. And one thing yang cukup mengganggu, ketika kamu parkir di gedung, ketika ke lobby harus melewati koridor bebas merokok, dan to be honest ini sangat mengganggu, jika ingin ada tempat untuk merokok buatlah ruangan khusus utk merokok! The only reason why i chose this hotel, because this is the 5 stars hotel, but i don't think i'll comeback to this hotel in the future. There a lot things to upgrade. Ahh and untuk sekelas hotel bintang 5 dengan ruangan gym semini itu, it's not good. Just trying to be honest here.

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Business travel

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Breakfast

Hotel Santika Premiere Bandara Palembang
4.7/544 avaliações

Hotel Santika Premiere Bandara Palembang

Palembang
Stay here for 1 night from Dec 4 to Dec 5 2021, in deluxe garden view, and I could say this was one of my best staycation experience. The room was very spacious with minimalist decor, the bed is super king size (200*200), the rain shower head is wonderful, with great water pressure. The cleanliness in the room is superb, but could be better in the balcony area. It is quite far from entertain area in Palembang, but very close to airport, and the surrounding area is quite nice, quiet and feels like it's outside Palembang, so it's a good choice to have a staycation here. Breakfast selection is good, they have everything from traditional, asian, and western. Their waffles are good, hopefully you will add honey and maple syrup topping in the future. Too bad my nasi pandan was a bit undercooked, and the taliwang fish is too hard to eat, but the taste is good. The biggest cons I feel here is the main lobby, it's so hot at the lobby. I'm sweating like crazy while standing in line waiting for my turn, and it's like just 10 mins! Longest 10 minutes during my stay there 😄 hopefully it will be cooler in the lobby area tne next time I come again. Last but not least, thank you to Front Desk Agent Ms Nisa, for make sure my check in and check out experience is smooth like butter~ she's patiently listen to my request(s) and make sure I get the best room possible for my request, and she helps me with the membership on my checkout, too! Overall I really recommend this hotel, it's really versatile for our needs, either we are solo travelling, have a honeymoon gateway, family staycation, or even just having a transit for your tomorrow's flight. Will definitely stay here again everytime I need a quick gateway from city restlessness ❤

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Family friendly

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Explore avaliações de hóspedes de hotéis em Palembang

Buscando hotéis em Palembang? Inspire-se com avaliações reais de viajantes.
Azza Hotel by Horison
4.6/549 avaliações
good location,close to the lrt station and mall.the room is spacious.the mattress is good,big and does not hurt waist when i wake up.there are even 4.the air conditioner is cold.hot water in the bathroom is ok.there is a kettle for cooking hot water as well as tea and coffee. the breakfast menu is good.
Hotel Grand Duta Palembang
3.9/57 avaliações
Good hotel location, and The Guest Easy to fine the Laundry Facility and the front back of the Hotels. Good meals Near the central of city Goverment office Souvenir And you can find the attraction At the week night they call Lambidaro Festival
D'Paragon Trikora
4.8/58 avaliações
Mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap mantap manta
Beston Hotel Palembang
4.1/517 avaliações
The hotel is good, clean too, the check in process is also quite fast, for service by WA, I want to ask for help with a certificate of stay, it's not slow to respond, I want to call first, bro, he responds, I ask for the WA number, he answers it's useless, no, now WA won't be answered, I asked for my number first, I don't know when I'll reply
RedDoorz Plus Near Palembang Airport 3
4.4/53 avaliações
I live on the 3rd floor, not humid, just at the subway, convenient transportation
OYO 1035 Patal Residence
1/52 avaliações
Great, service is okay, clean and comfortable

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Informações sobre viagens locais

Maior preçoR$ 1.132
Menor preçoR$ 24
Quantidade de avaliações2,435
Quantidade de hotéis520
Preço médio (dias úteis)R$ 153
Preço médio (fins de semana)R$ 155