Gran Hotel Regente

Upon arrival to our room, we noticed it was stuffy and proceeded to adjust the temperature only to find that the AC to all rooms was not turned on "because it was not summer" according to the front desk clerk. We expressed our concern to the booking agent who immediately contacted the hotel with no response. On day 2, we stopped at the front desk again and were told to just open our window which we tried the night before resulting in loud street and pedestrian noise throughout the night. We asked for a fan and were told there were none. Again we contacted our booking agent after a sleepless night and again the hotel did not respond. on Day 2 we returned to the room to find the air on but at 10pm, the air was no longer active and the front desk indicated the air was automatically turned off at 10PM and he had no access to turn it on. The outside temperature had reached record highs in the 90's and we had another sleepless night. On day 3, we asked why the air was programmed to turn off at night and were told, "that is how we do it here"!! The AC was programmed by management and we asked to speak to the manager and were told she would call us. We never received a call and acknowledgment during our stay. Day 3 and 4 the AC was programmed to run from 5P to 12MN. We checked out on Day 5 with no apologies or accommodation to our final bill.

À fuir ! Très mauvaise expérience ! On se demande comment ils ont eu ne serait-ce qu’une étoile… je résume : Pas de toilettes ! Il faut actionner la chasse d’eau au moins 20 fois (sans exagérer) pour que la vidange soit complète ! Pas de douche ! Aucune pression, seul un tout petit filet d’eau passe à travers le mitigeur cassé (on a le choix uniquement entre eau glacée et eau bouillante). Donc douche impossible… Insonorisation des chambres nulle. On entend les ébats de la chambre voisine comme si on y était, et je ne parle pas des bruits de la rue. On a l’impression que la fenêtre est grande ouverte… Une lampe de chevet ne fonctionne pas… Tout ceci semble tout à fait normal au réceptionniste qui se contente de nous dire qu’il est au courant. Pas de geste commercial, bien sûr, aucune excuse, bien sûr, En résumé, un établissement à fuir à toutes jambes…

Hotel situado en el centro de Oviedo,es lo mejor del hotel. El resto muy regular,hay habitaciones reformadas q esas están mucho mejor,las habitaciones sin reformar, están mal,muy antiguo todo ,el baño mal,la ducha sin presión y difícil de graduar la temperatura,la cisterna funciona mal. Para acceder al ascensor hay que subir unas escaleras. Hay que reconocer que el precio está bien. No repetiría.

Bueno , el hotel está muy bien situado , solo le pongo un pero , la LIMPIEZA deja mucho q desear para un hotel con tanta estrella y un precio tan elevado , desde el día q entre , había pelos de todos los colores que no eran nuestros , las habitaciones no las han limpiado en los días q hemos estado ,han hecho la cama y cambiado las toallas , no me parece normal q un hotel de esa categoría tengan descuidada la limpieza q para mí es IMPORTANTISIMA