La Plume Boutique Hotel & Spa

We arrived in the middle of a heavy thunderstorm so some of the issues we encountered were to be reasonably expected and naturally forgiven: - no WiFi - no telephone - flooded pathways - possibly being generous no water supply in our room? However, - the unwelcome greeting ? No “oh my goodness you must be soaked, come on in, so lovely to have you …” instead it was simply fill in this form ( the lighting was so poor I couldn’t even read it!) - then before we had even checked in it was dinner is at this time, choose from these ( she verbally reeled off a list) no idea on price or whether we were talking grilled, boiled, spicy etc, so you choose blind … - the non existent advertised minibar? Apparently people steal, so they don’t offer that service now … so don’t advertise it in the rooms and on the fridge! - the 2 broken chairs - the broken wardrobe - no access to the safe - the tap top coming off - the tv not plugged in, nor could it have been for ages as the socket was behind an 8 foot by 5 foot dresser my husband decided was the one thing he was going to solve that evening as he chuntered about what an unloved potentially special and beautiful place this experience was proving to be…. - no surprises the advertised turndown service did not exist - the spa we were on sold whilst checking in had no availability - the WiFi was fixed several hours later after we flagged that everyone had WiFi except us. Our room really was the forgotten and unloved end of row one …. Dinner was however good and very generous. A little weird being both waitress and buffet on a single plate of food? Quirky from my perspective, but humour was fading. The waitress, another receptionist and the repeat visits from the maintenance chap introduced us to some pleasant staff, but even then we were served tea not coffee. Breakfast is next and even that time had to be specifically specified, not just simply between 8-10 or whatever. Oh and we are staying on an ostrich farm, having taken a significant detour to learn about the birds, but no mention of tour or a contingency to reflect the short storm? The offer of a post dinner talk or pre breakfast bird greeting 😀? A sad experience

I visited this fabulous place with my wife and daughter, for a two night stay, and simply didn’t want to leave. It’s authentic, stylish, classy and the staff are all incredibly, professional, attentive and friendly. The attention to detail in the design and decor is superb and our rooms were stunning. Whilst visiting various attractions nearby we eat breakfast, lunch and dinner at La Plume, beautiful dinning room to match the food. We also did the wine tasting which was informal, fun and a great couple of hours. We also had some Spa treatments, again all very good. I could go on and on about this hotel but haven’t the words to describe how much we enjoyed our stay. In my opinion everything is just perfect and it’s encapsulated by the brilliant staff. Would not hesitate to recommend and would most definitely like to visit again sometime.

We arrived here as part of a group, on tour, on the garden route. Service was extensional. Food was one of the best meals we had in South Africa. Absolutely loved it here. Rooms are amazing here too. So peaceful. You can also see their resident ostrich’s