Ruxley Rooms

物超所值，物美價廉

Words cannot fully express the awful experience of Ruxley Rooms. So to try and summarise, the shared bathroom door wouldn't close as it was off the hinge, the bath was full of cement dust, the curtain pole fell down when trying to close curtains and after attempting to pull sheet down, the mattress was found to be stained and stomach churningly dirty . Needless to say, we cut our stay short and left.

We check in late, due to our circumsyamces. The staff asked us to pay £20.00 without decency and explaing it as not stated in the policy, asking us while he is in our room, and rude and shouting. We paid the 20.00 anyways. Following day, we check out at exactly 7:55 am which our official check out is 2pm, before we check out we took photos of the viscinity for our review. The staff came out and shouted at us and asking us to live the premise as we are taking pictures as we think ee did not violate anthing. The staff needs proper training in hospitality and must improve thier professionalism. Stongly not recomended.

The main complaints i have with this place are 1. No hot water for showers. I was here for 9 nights and the water was lukewarm at best, not good enough for long stays really. 2. The walls were cardboard thin which on my stay had extremely noisy guests, screaming kids at midnigh/slamming doors etc. I know this isn’t quite the hotels fault but there should be a noise curfew. Plus points were secure gate parking and good wifi, plus for around the area £40 a night i found was fair.

Booked for last Sat to find out the hotel was over booked and cancelled free of charge, so a panic to find another suitable accommodation and await a refund. Then this hotel still showed rooms online after cancelling, as if they are waiting for a larger or more expensive booking. Rather than take the hotel offline and prevent the problem.

My husband and I booked into Ruxley Rooms in July 2022 for 8 days. The room was abysmal, classed as a "double room" it was barely 9 feet by 10 feet. It was cramped, dirty and it smelled. There were no towels, no hot water, no wi-fi, no breakfast, all which were advertised as available. The staff were of no use whatsoever. When we complained the "manager" said, quote: "Well, there's a double bed!" Getting out of the room had to be negotiated as the door scraped the corner of the bed. Luckily we did not bring our suitcases into the room because there simple WAS no room to put them ANYWHERE! When we complained there was no hot water the manager said, (again a direct quote): "The whole building is without hot water!" As if this was a satisfactory explanation. Because of the late hour we were forced to stay the night. We left first thing in the morning. Nor were we able to secure a refund despite the atrocious conditions and the blatant fraudulent claims about the "hotels" amenities. YOU HAVE BEEN WARNED!!!!