Usuário convidado
15 de maio de 2024
This review reflects my 6-night stay in 2BR Villa. Prep & Check-in: Prior to the stay we received many emails about paying the remainder of the bill despite already paying in full initially, which is odd. Evermore has an app, that will assist you in setting up optional "Easy Pass" for check-in which will give you a QR code to scan at arrival gate. The app is not user friendly. You can make an account, add guests, but it continues to ask for your reservation number, removes guests and wants you to update it repeatedly. That being said I would attempt to complete the pre-check-in per directions you will receive in emails. Having the QR code to scan made check-in extremely easy, the door lock pass code and Villa location was sent via text message and was seamless. Our villa was ready by 12p. There are 2 gate entrances, one entrance has much better signage as to specific villa locations than the other. We found villa numbers more helpful than actual names of roads. 2BR Villa - We were a villa in 1400s (Pride Court Section) which was right across from Lagoon/Slide entrance and just a few steps to villa pool and 2 hot tubs. Great location with simple parking. The villa itself though was dated, hard to tell what they actually may have "refreshed" since remodel. Kitchen was complete with all utensils. Washer and Dryer combo and they give you laundry/dishwasher tabs. Air conditioner was perfect. Very spacious rooms and bathrooms. Very nice terrace area overlooking pond/golf area. Huge dining room table, enough for 8 people. Soaking tubs looked lovely but only one had a working drain, the other wouldn't hold water. Rainfall showers with body jets were great. Wi-Fi was quite spotty - in our villa we had limited connection while in the kitchen areas and would have to move around to get the better access. Pros: Many windows, vaulted ceilings, great view, and spacious. Cons: Dated and damaged furniture. There were many stickered dots throughout villa so Evermore is aware that things are damaged or not working and still allows you to pay full price without fixing items prior to stay. Poor painting and carpet work - obvious chips, drips, and just overall poor painting and carpet work throughout. Clearly not deep cleaned. Many dead bugs, months of dust and other guest's wrappers in the kitchen. We are realistic (Being Florida) and did see some live bugs that we took care of, but the dead bugs should not be there. Some of the terrace doors were dated/old wood had gaps that let in the bugs and lizard/gecko type friends that while I am not afraid of, is not what is expected when a booking high end resort. Amenities: The Lagoon is beautiful as in pictures. Many lifeguards and staff at lagoon/slide and looks like a lot of fun for families. The Villa pool had no staff at all, appeared unkempt with weeks of leaves and branches around area. The pool itself was warm and very clean. 2 villa hot tubs looked dated but clean. The food court was empty at dinner time when
Traduzir