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Unknowingly we were given an upstairs room and were informed there was not an elevator. The stairs were steep and the walkways were very uneven, causing difficulty in reaching the room. At night the area was not well litl The room was fairly large, but there was no door on the wardrobe, no clock, no radio and no telephone. Not even a biscuit to have with our coffee. We were expected to use a QR code to familiarize ourselves with the amenities. The bed was comfortable. The shower was over a spa, and required dexterity to get into the spa. I have no idea how one would get out. As we are both very senior citizens it was therefore impossible for us to have a shower. The room was very uninspiring and dull, and the bathroom looked dated, although the taps were modern!! For the cost of $241.20 we were very disappointed in the hotel and the lack of amenities. All the staff members we encountered were very friendly and efficient.

Absolutely gorgeous, and lovely staff members! Super helpful, and friendly. Adored all interactions with the managers and especially the housekeeping crew! Everyone is so accommodating, helpful and lovely! Parking is quiet private, which I loved! The place was nice and peaceful, 24 hour surveillance made me feel safe to leave my mother in law there. The beds were amazingly comfortable, rooms & bathrooms were extremely clean and lovely! Thank you for the stay! Will recommend to everyone I know needing a room in this area!

Our stay was OK in as much as the bed and bathroom were acceptable for the price. - when the price is $125 or so. The trick is while they advertise $125 a night, Friday and Saturday night the prices goes off the scale. So read your proposal, even if you're in a rush. There are lot better rooms around at around $200 or more. We stayed 4 nights and extended another - a Saturday. (Family matters nearby). The gentleman said $120 for the extra night but when I got my statement it was $189! It was then I realised I was charged that for Friday too. Re-educated in touch and go and not bothering with the receipt. Sure these prices are not exorbitant in this day an age - for a reasonable establishment. While in the room the basics were reasonable, the room had a toaster and microwave but no bread plates or cutlery, only small bowls. Asked at reception and was give some disposable cutlery and pasta bowls . Great for toast! Apparently people keep stealing them or breaking them. So charge them and have something reasonable for reasonable people! The door didn't latch either without a heft with your shoulder and then caught only by millimetres. The chain was on and the chairs in place, don't worry. The room was only serviced once during our stay after we asked. The garbage truck came at 4.00Am or so and emptied multiple skips just nearby (on the premises) with all the beeping and backing, hydraulic whining, and diesel roaring you'd probably accept at $120 odd dollars a night, but really? My partner was ready to walk in the first five minutes with her usual abuse of my miserliness. As you might have guessed, the pricing issue is what really gets up nose. The rest you probably expect and accept for a cheaper deal. But next time we're near Lilydale we may well pay $189 but we'll be looking for $189 value.

Stayed here for a business trip. Has been a great place to stay, nice English/European traditional decor and furniture, very clean room near to everything. Room has all the amenities: iron, ironing board, hair dryer, lots of towels, chairs, table, desk, arm chair, comfortable bedding and pillows, air conditioning, free wifi. Function rooms look great. Near shopping centres and restaurants

Excellent, well worth a visit. I was on the sixth floor and found the stay very quiet. Rooms are comfortable and clean. Coles, Woolworths and Aldi are just a short walk away. There is a restaurant downstairs that provides an excellent array of meals and drinks.

My husband and I stayed at Clarendon Cottages for a weekend in late November, and I can honestly say it was a wonderful experience. We stayed in the Camelia Cottage and absolutely loved it. Clearly a lot of thought has gone into the interior design of the cottage to make it a cozy, welcoming place. And just the attention to detail to make your stay that little bit better was very welcome! Everything from an umbrella bucket (with an umbrella) by the door (It rained a lot during our stay), to a well stocked fruit bowl. Blankets for the arm chairs, a very comfy bed and bedding, excellent breakfast options. We could not fault the place and will definitely consider returning in the future.

Every thing is good as expected .Location perfect. Near many restaurants and shopping centre, library...etc. Good stop over site in weekends. Will come back for next visit.

This place was a breath of fresh air compared to the last 4 places I've stayed in the area. The place very very clean and tidy, the pictures are very accurate which is rare. Bed was comfy. The lady at the desk even gave me the choice of room if I wanted a room towards the back that would get less traffic noise or one in the middle She even opened them up and showed me. Both were very as clean. Super impressed would 100% come back.

30 + 31/10/2019 Room 9. Yes would stay here again. But some things you need to be aware of. There is no breakfast facility on site and no toaster or microwave. There is a basic breakfast pack available FREE IF YOU BOOK DIRECT. The hotel bistro (separate building) is excellent, perhaps the best quality smorgasbord food I have ever experienced, and a discount is applied for resident guests. Room was large with good ensuite, good shower. Comfortable beds. Beds are on casters so can be risky, We have found this in some other places and as an ex business owner I fail to understand why the hospitality industry has not realized how they are leaving themselves liable to an injury claim - imagine the outcome if an older frail person goes to sit on the bed and it moves away and they fall. The room and linen were clean, the only fault I could find was the ensuite window frame needed a clean.

Do not stay here. Avoid the Knox International at all cost! Our room had stains on the carpet, lounge and chairs. A quilt on the single bed was ripped and stained, no mattered protectors and the mattress was stained, the queen size quilt was covered in stains, holes in walls, exhaust fan in the bathroom didn’t work, spider webs in the window, and we woke up to a cockroach on the wall. I felt sick after seeing how bad the bedding was and knowing we had slept there. The room wasn’t ready at check in and we had to drive around Melbourne for 1.5hrs before the room was ready. We had to check out and find other accommodation.