Holiday Inn Express & Suites Lake Okeechobee

I checked in on an overnight business trip. The front desk told me the automatic curtains didn’t work in the room I had been assigned. On entering the room, I walked to the curtain controls and found someone had mangled one of the control power connector pins trying to plug it in. This flattened the pins onto each other, creating a potential fire hazard. I took a picture of this and showed it to the front desk. They made a note of it and I heard nothing back after that. Back in the room, it began to feel uncomfortably cool, as the temp was dropping outdoors. The room has one of those wall-mounted thermostats, which controls the room's ac/heat unit. I pressed the arrow button which should have turned on the heat. I heard the wall thermostat click, which should have been followed by the heater turning on. It did not. I discovered the heater had been unplugged. I plugged it back in, and reset the ground fault interrupter button. Still, the unit's heater did not turn on.  I went to the front desk and asked what I needed to do to get the heat on. I was told which settings I should have on the thermostat to get it to work but my settings were all correct and still, there was no response from the heater. When switching on the wall controller's fan to continuous, the fan did indeed come on, blowing cold air.  I asked for a different room and was offered a portable heater, which I declined. I can’t imagine that would be to code anyhow. I was switched to a different room, and although there was no mold smell, the heater did not turn on when I raised the thermostat setting. I went back to the front desk, and let them know this was unacceptable. I was told I management decided to program the thermostats so that it would be impossible to use the heater. Here are some suggestions for guests: 1. Bring your space heater. The staff offered to give me a space heater, but if I need one then why not my own? 2. Bring an electrician, or at least a multi-meter to figure out their electrical issues. 3. Make sure you plug the heater in (maybe something you should keep the children from trying) 4. You are not allowed to turn on the heat, but if the thing isn't plugged in, you can't claim due diligence. 5. Bring lots of Lysol to kill the mold, or maybe a mask to filter it. It's going down to 41 degrees tonight, and yes it's cold in here.

Stayed here 2 nights in February 2024. Won’t stay here again. Breakfast was great - but that’s about it. My biggest complaint is that my room wasn’t cleaned during my stay. When I asked at the front desk about when my room was to be cleaned, I was told it wasn’t on the schedule. I understand cutbacks and the challenges with staffing in today’s post-Covid world, but for the prices I was charged for the 2 nights I was here ($265 & $270) I would expect my room to at least be freshened during the stay. I’ll stay down the street or over at Lake Placid.

Rude front desk room was not cleaned in checkin. Shower no hot water or pressure. Sink in bathrooms doesn't drain properly. The toilet didn't stop running. No coffee or breakfast at 6:30 am Garbage overflowing in breakfast area Don't syay here

Hotel room smelled musky and mold. Hotel receptionist both for evening and morning were not friendly at all. Said they have complimentary breakfast but no one showed up to have the breakfast prepared. No internet access. DO NOT RECOMMEND.

Es ist ärgerlich, wenn man als ausländischer Gast auf ein funktionierendes WLAN angewiesen ist, dieses während der rund 16 Stunden Aufenthaltsdauer nie funktioniert und die Auskunft der Rezeption lautet, das sei in letzter Zeit immer so, man könne nicht voraussagen, wann und wie lange das allenfalls klappen würde. Und Bytes the was: Zimmerfenster könnten aussen auch wieder mal geputzt werden. Ansonsten Standard wie HI-üblich.