The Polynesian Resort

The elevator wasn't work but the staff was very accommodating, allowing us to use staff evevator with staff assistance. I am on oxygen and couldn't good up 3 flights of stairs. Everyone was very nice. The hotel is alittle date. But we enjoyed our stay.

We went to check in at 3pm. They said to come back at 3:30. We came back at 4 and our room was not ready. In fact we had to wait 2 more hours until our room was ready. There was hair on the bathroom floor and on the hair dryer, we had no towels or hand towels. We only got 2 wash cloths. It just was not a good start to our stay. I will think twice before we go back there.

The kids loved the game room and board game lounge, and the pool. We had great food and service at the restaurant for Thanksgiving! My only suggestion would be installing a larger, real hot tub.

I like the kitchenette. And the fire place. But our friend's had a very memorable sleep because of how uncomfortable the fold out couch was! Vary sore back. However the bed in the main bedroom was pretty comfortable.

The lady at the front desk when we arrived was rude. The bed was like ply wood so uncomfortable and there was mold all around the bathtub.

The staff at the front desk was very nice. However, our ocean view, pet-friendly room was gross and not stocked well with the basic necessities. The carpet was absolutely disgusting and in SEVERE need of a shampooing. The glass table in the kitchen, along with the mirrors (in the kitchen) had fingerprints and food residue on them. There were only towel sets for 2 people in the bathroom, for a room that can sleep 6. There was no soap for the shower. I had to ask for these things from the front desk. The clock in the bedroom wasn't plugged in, so we plugged it in to set it. Didn't work at all. The owners of room 314 also need to update this room in a bad way! We paid about $200 for the night and won't do it again! We've been coming to the Polynesian for years, but can't do that again.

Things do get old, Carpet is outdated, its got to go, replace with linoleum it will look cleaner.. Housekeeping needs to do better, in general bathroom floors especially around toilet. I feel for each night we stay we should get a fire log at no additional cost. As gets cooler outside heat pool up a bit more. All staff is very friendly, helpful. When we come we choose from 3 different hotels often when visiting Ocean Shores Polyneisian is one of those three. Overall we always enjoy our stay.

First, our check in was at 4pm and we didnt get assigned a room until almost 6pm due to the lack of staff at the property. That part I could understand. The room that was assigned to us was a nightmare! Room #111 should not even be a guest room! There is an entrance/exit door to one of the properties hallways, and every morning at 6am, SLAM! They need to fix the door so it closes gently! This is one of my go to places at Ocean Shores, and i will probably continue to stay here because i do like the property. Just needs some updating

The property was pupply friendly and the staff indulged them. They made us feel welcome and special. The room we had was a one-bedroom ocean-view suite that had a full kitchen. It was a wonderful getaway. There is a nice trail down to the ocean from the resort and deer visited the property each morning.