Usuário convidado
10 de outubro de 2023
The long-awaited holiday in Turkey. We booked the trip with loveholidays.com. The choice was Hotel A11 **** in Obaköy in Alanya. The hotel received the Turkey Safe Certificate Tourism. On May 29, 2023, we set off from Birmingham. After a long journey, we arrived. Although the hotel was not 100% consistent with the description, we already gave up on the quarrels and wanted to finally enjoy the sun, which is very scarce this year in our England. On June 2, 2023, we turned on the air conditioning for the first and last time. There was a fire in our room. Luckily, we weren't in the room. After the fire was extinguished, we went to collect the remains of our belongings. Fortunately, the passports remained intact. We got a room but we were left with nothing so we wanted to talk to the hotel manager but unfortunately they didn't want to talk to us until the travel residents arrived. After many attempts to contact him, I finally called him and made an appointment for the next day (he was more concerned about the fact that we didn't buy the trip from him than that we were left without medicines for my daughter, diapers, clothes, money.) Another day passes and there is still no contact with the resident, he cheated us and didn't even answer the phone. -In the hotel they continue to pretend that nothing happened. If it weren't for the help of strangers, I don't know what they would look like These are the rest of the days of our vacation. Fortunately, I'm already home, happy that my family is safe. That we are alive. Please, friends, check travel agencies, hotels and hotel reviews carefully, add additional insurance. Turkey differs from every safety standard than in European countries. I don't wish anyone such a terrible holiday as we went through under stress without the help of a hotel or agency in a foreign country.
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