Leann
24 de janeiro de 2024
We visited this property a year ago and it was fabulous. The staff were exceptional and the food well prepared, the restaurants had a nice atmosphere and most importantly did not require reservations. This is why we returned.
Sadly, things have changed. Last time, we received a glass of champagne and a "welcome to your home" message which was very sweet. This time, the porter said "welcome to your home" like he wanted us to turn back and leave (no champagne, that's ok).
Our room was clean enough, but clearly showed wear on the bathroom counters and particularly on the sofa (marks etc). We had a king bed ocean view suite. There was a place for a chain lock, but it was missing. Still a big plus is the jacuzzi tub on the patio.
There was a big decline in atmosphere, food quality, and presentation at the restaurants. On the website for the hotel, it clearly states "no reservations needed." Well, you need a reservation, though it is not clear why as they were not crowded or anywhere near capacity. One evening at a restaurant, we were one of 6 tables seated in the middle of the restaurant, and the staff forgot to bring us our dinner. They busily worked around us closing and avoiding us then said they had no food left. (We did eventually end up getting some food). Please note we are not fluent Spanish speakers, but we do converse with the waiters in Spanish and they do appreciate it.
All said, I do love the location and the beach, and it is a nice place, but things have declined
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