Hotéis perto de Kohl's, Norton Shores

Satisfied as always

Please note, I have had Diamond status with Hilton for more than 10 years. On this stay, my family stayed in 2 rooms at the Hampton Inn Muskegon on the night of June 15, 2024, and checked out on Father’s Day. My family has stayed at this hotel before, and it was nowhere near this bad on our previous stay. The fact that they claimed to be out of all the Diamond member benefit snacks other than bottled water was a tad annoying, but minor. Let’s get to the bigger issues. On this stay, this hotel was quite the mess. The rooms were filthy, with all sorts of trash behind the beds, and with stained sheets. The fitness center was also quite filthy and dusty, and with zero towels. The breakfast area is added to the filthy areas. Additionally, the breakfast was supposed to run until 10. However, I’m told by another that they stopped restocking anything at 9. I went to the breakfast room after my morning workout, so I got there at 9:35 to find most of the items were completely gone. No employees were visible in the breakfast room, so I asked at the front desk if it would be possible to get more waffle batter. The person at the desk said, “Absolutely!” She then left the counter, presumably to talk to the person in the kitchen. 15 minutes later, I still hadn’t seen anyone in the breakfast room, so I went back to the front desk. The person I originally asked was back. She then said, “Oh, it is too close to the end of breakfast. We aren’t going to mix up any more batter.” So, I was left waiting for 15 minutes, expecting to see the batter refilled, but was just forgotten about. I didn’t even receive an apology for my wasted time. And my wife had been in the breakfast room at 9, when she heard someone else ask for more waffle batter. Apparently, 1 hour until closing of the room was still too close to the end to justify mixing up more waffle batter. Note, I’m not a big breakfast eater, but I really like the Hampton Inn waffles. It is the primary reason I stay at Hampton Inns. As we were checking out, I uncharacteristically asked for a refund, as this was easily the worst Hampton stay I’ve had in over 20 years. The clerk said he’d mention it to management. Considering how I failed to get notified about the waffle batter, I don’t have a lot of faith in ever hearing back on that refund possibility. So, I contacted Hilton via the app. The response was underwhelming. Their response included the following statement: “I apologize for the inconvenience caused. We will have your feedback shared to relevant team so that they can have the changes implemented as soon as possible this is the best we can do from our end at this moment. Rest assured that this does not correspond with the caliber of service or standards that any guest would anticipate receiving. Your comments will be shared with the relevant management team to ensure any shortfalls have been addressed and rectified. We appreciate your bringing this to our notice.” There used to be

Do not be deceived by any nice pictures that you may see, this hotel is disgusting. I booked a two night stay for myself and my boyfriend for our anniversary. A room with a hot tub. We pulled in and I got out of the car to check in. First off, they have tap pay terminals, but of course they don’t work. The lobby looked promising but we had a weird feeling. So we decided to look at the room before placing any items there. Thank god we did. The toilet was cracked. The room smelled like urine. The stairs were absolutely filthy to where the carpet was discolored with dirt. Walking up the stairs, I could smell *********. Funny because I booked a non smoking hotel. Streaks of something on the tubs and tattered duvet. I’ve stayed in nice rooms for 300 a weekend but they shouldn’t even charge 30 a night. There was trash in the hallways and I knew that I could not stay there. I can let some things slide, but as a completely sober couple, we don’t want to be staying somewhere where people are smoking ****. I started to have a panic attack, and we went back into the car. Instead of dealing with the front desk person who not only wasn’t friendly, told me “there are some local places” when asking for food recommendations for the morning, I called Priceline. Unfortunately, when they talked to the manager somehow my words were twisted and they told me “people walking around doesn’t mean they are doing drugs”, which was never something that I had claimed. It would have been nice to at least get a call from the manager so that I could tell them my concerns. I actually worked in a hotel a few years ago as a front desk agent, and keeping the hotel clean, safe, and giving my guests a good experience was something that I took pride in. Cleanliness and customer service are clearly not a pillar in Clarion’s mission statement. I was charged almost 300 dollars to walk into a dirty, ****-smelling, sketchy hotel. I understand why they don’t give refunds because any sane person would’ve walked right out as well. I was told because I didn’t get pictures, there was no proof. If your front desk agent is doing rounds, they will know where the **** is coming from, but my assumption is that they’ll take anyone who is willing to sleep in a tattered bed, soak in a dirty hot tub, and endure the urine smell. Maybe that’s why they don’t mind the ****, because it covers up the smell of trash in the hallway and urine. The cherry on top was the front desk agent didn’t even tell me where to go. I was handed a card and had to figure it out on my own. I advise anyone reading this to not give this hotel their business. They clearly do not care about their guests. We fell in love with Muskegon and will be returning again in a few weeks to re-create the experience. Thankfully we booked another property, and will be staying there.

Our check-in experience was really poor. Check-in agent missed all the basic info you would expect. Directions to room, what time is breakfast, dinner etc. in the restaurant. pool opening times. I figured all that info would be in the room but nope! So either this info needs to be provided at check-in verbally or have an info sheet in the room. Also please make it clear to guests that you have to request your room to be serviced, don’t leave us guessing! Other than that we really enjoyed our stay! The room was nice, beds were very comfortable. Food in the restaurant was great and all the hotel staff were very friendly! Special shout out to Amari in Burger Theory, she was awesome. The outdoor and indoor pools are great and it’s a 5 min drive to downtown Grand Haven and the beach.

This was our second stay in the Muskegon area, and I would never stay here again. When you stay at a Motel 6 you at least know what to expect but at this hotel you get the quality of a roadside motel at the price of a Marriott. At the time of writing, this is the most expensive hotel in Muskegon and is not even close to worth it. The rooms are uncomfortable with the staff trying to hide cheap mattresses by putting foam pads on the top. The appliances in my room were broken and the sliding glass shower door was so unlevel I had to wedge a washcloth in the jamb to keep if from sliding completely open. The TV had a 3 second delay to even change the channel and the AC is so loud it’ll keep you awake all night. If you plan on using their business center, I’d say think again. It’s just an uncomfortable table in the middle of their lobby with wooden chairs I swear they grabbed from a middle school cafeteria. Their Wi-Fi isn’t password protected so do what you will with that info. Finally, they don’t offer a continental breakfast throughout the week, which just feels extraordinarily cheap. They have a paid restaurant in the lobby, but this is the first time I’ve been to a hotel that doesn’t at least offer a cereal bar. Heck, even Super 8’s give you a muffin and a beat up waffle station. In short, save your money and go somewhere else. For the price the Shoreline Inn is half a mile away and is a far nicer stay for less. I would never stay here again.

This is a clean hotel with a very friendly staff! Everyone we have had contact with has been very pleasant; from the front desk to the cleaning staff to the maintenance man we met in the elevator. We asked for and received a waterfront facing room and it's beautiful. It's pretty quiet for the most part. The one thing I wish was that there were screens on the sliding glass doors facing outside. It would be nice to have the doors open without getting bugs in. My final comment is from my husband. He said, ”If you do a Trip Advisor review, mention I love the big-man towels in the bathroom.” HAHA. I see what's important to him! I really nice place I hope we can stay at again, sometime.

Very ordinary small hotel. Breakfast is poor. The room is small.

I saw the promotional pictures and I knew I wanted to stay here for the 2 days I was in town. The check in was quick and friendly. Room was huge,clean with a spectacular view of the marina and exterior door access to the surrounding deck right on the water. There was a large whirl pool tub in the living area that I did not attempt to use. Lighting was good, TV, microwave, sm refrig, 1 cup coffee maker. Tub and WC were separate, I-phone charging station on the night stand clock. Bed was comfortable. (I did not hear any noise from other guests.) Breakfast selection was minimal, coffee available in the lobby all day. Did not make use of the available WiFi. Negatives... no 110v accessible receptacles in the living room area for my laptop. no bath mat for the quite slippery bathtub floor, nor grab rails.