Arni
5 de junho de 2024
As a 4 star hotel, i think this hotel is very poor for their services.
We were staying at Room #3110 for 2 nights. The first night we arrived there, we requested for toilet tissue and facial tissue because the room didn't provide enough for these items. However, it took about an hour or so for us to get the items requested, after we buzzed the front desk several times.
On the same night, the AC was not working at all. The room temp reached up to 29 degree Celsius. We reported to the front desk and they sent up the maintenance guy. Luckily, the AC worked and the room temp was down to 23 degree Celsius. We asked the front desk to switch the room in case the AC was not cold. Fortunately, the AC problem was okay till the day we checked out.
On the second night, we just realized that the kettle in the room was not working. Again, we requested to the front desk to send us a bottle of hot water instead. However, this hot water never came to our room till we checked out.
Yes, we have to admit that the location is very good. However, the services were very poor, perhaps the hotel is lack of the number of employees.
Room 3110 was okay, though didn't have any window. But, the smoking smell was strong even though the room was non-smoking room. The partition between room was so thin so we still could hear the noise from other rooms.
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