Extended Stay America Suites - Atlanta - Norcross

The doors leading outside that were supposed to remain locked, stayed unlocked and open the entire time we were there. The entire hotel smelled like **** and the floors were dirty upon arrival to our room. The doorknobs were broken and the vent fans were missing covers. Overall just a rundown place at a decent price.

Only bad thing is they say nothing about the 100 deposit on site and cabinet still had wet paint

When we arrived, I was told they had my reservation, but no room was available. What? Seriously? What is the purpose of making a reservation if you can't reserve the room?

It was extremely dirty. If it was cleaned, then the room was a great size for our family. But there was hair in the shower, dirt and dust everywhere, stained furniture...

Good staff and service but the facility was pretty beat up

There was roaching crawling on me. I changed rooms because of the occurrence and it happened again. They sprayed and informed me I would only be charged for 1 day and will get a refund for two days. I know it’s a third party how I booked my stay and I wish the refund policy was more balance and equal for situations like this one. It would make it easier and more timely

Basic extended stay hotel. Can check in late. Rooms have full kitchen.

While the room was comfortable and clean, the property (hallways, stairway, elevator) was filthy -- a smashed orange in the elevator for 24 hours, a discarded shoe on the stairs, dirt and debris everywhere. There were children running around yelling at all hours.

My experience wasn't pleasant and it began at check-in. Which took almost 2 hours after a 10 hour drive in from Detroit. This review could be extremely long if I were to go into details. I am an operations manager in the food and beverage Industry with over 20 years in service 10 in management including Hotel management. First training and development from the top to the bottom beginning with management. GM and Assist GM need Communication and unconscious bias training with some empathy. The property was trashed. Grass needed to be cut ****s everywhere. My dog stepped on glass while on the grass area for pets. The carpet in the hallway was black the back door was completely dismantled no key was needed anyone could walk in. My room the outside door had black scuff marks all over the door. We had a 2 bedroom unit. There were pictures missing off the wall in the living room. Blood on the bathroom door. Dried up bug on the wall. The shower was decent but definitely needed some repair. The bed was comfortable but that was it. My daughter's room was dusty and smelled like someone was chain smoking in this "smoke free" property. They also don't offer clean fresh towels. You must bring your dirty towels in to be washed and given back to you. Please do this before 1:30p.m.(Should be told at check in)No screens in the windows. I'm not sure what your paying a deposit for I would've had a more decent stay at an motel and won't do extended stay again.