Batam View Beach Resort

Horrible Stay – Worst Hotel Experience Ever! I had an absolutely terrible experience at this hotel, and I strongly advise others to stay away. From check-in to check-out, everything was a disaster. 1. Delayed Check-In Without Notice We arrived at the hotel at the designated check-in time, only to be informed that our room was not ready. There was no prior notice or apology—just a blunt statement that we had to wait for another hour. After a long journey, this was incredibly frustrating and unprofessional. 2.Rude and Unhelpful Staff When I requested a king-size bed, the front desk staff rudely told me there was no availability. Instead of offering alternatives or at least being polite about it, they simply refused to talk, acting as if I was an inconvenience rather than a paying guest. The lack of basic customer service was shocking. 3.Discriminatory and Unwelcoming Behavior I felt extremely uncomfortable due to the staff’s blatant racism. The moment they saw that I was Chinese, their attitude turned cold and dismissive. I was treated with visible hostility, and the difference in their demeanor towards other guests was obvious. No one should have to experience this kind of discrimination, especially in a hospitality setting. 4.Horrible Room Hygiene The cleanliness of the room was unacceptable. The toilet was filthy, with visible urine stains from the previous guest—completely disgusting. Even worse, I found blood stains on the bedsheets, which is absolutely unacceptable. It was clear that the housekeeping standards were either nonexistent or completely ignored. 5.No Sound Insulation – Constant Noise All Night The walls in this hotel might as well not exist. I could hear every single noise from the hallway, adjacent rooms, and even the floors above. It was impossible to get a good night’s sleep because of the poor soundproofing. 6.Broken Facilities and Poor Maintenance The room’s power outlets were broken, making it difficult to charge my devices. Basic maintenance seemed to be completely ignored. For the price they charge, you’d expect functioning room facilities, but clearly, the hotel doesn’t care about guest comfort. 7.Awful Breakfast – My Worst in Years Breakfast was another disaster. The vegetables were not fully cooked, making them practically inedible. To make matters worse, my reserved seat was taken by another guest, and the staff did absolutely nothing about it. The entire dining experience was chaotic and unpleasant. 8.Insulting and Humiliating Check-Out Process Checking out took an unreasonably long time because the staff acted as if I was stealing from them. They scrutinized everything, wasting my time and making me feel humiliated. I have never experienced such an insulting process at any hotel before. This place is beyond terrible. It is unhygienic, poorly managed, and has staff that are not only unprofessional but outright discriminatory. Avoid at all costs—this is the worst hotel I have stayed at in years! Very far away from major beaches and clubs. Very far away from downtown restaurants. Consider again.

Good service provided by the hotel staff. My second stay at this resort. The free shuttle service is definitely a plus point. Nice view of the sea from my room’s balcony. Will definitely book another stay in the future.

Staff are very welcoming and helpful. The villa rooms was great. It is clean and we find it very comfortable with a nice sea and pool view but phone is not working and wifi is slow from villa. As for breakfast it is very local. Not much variety. So many things to do in the resort. The beach was dirty so we didn't swim. Please clean the beach shore.

The hotel is very nice place to stay. Quiet and comfortable. Hotel staffs are very friendly. The only issue is about food. It's quite inconvenient to find good in that area. Othe than that all is good.

The staff at this resort were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast in morning and loved the convenient location close to major attractions.

Good morning