Jardins Secrets

If Madame Pompadour ran a hotel this would be it. Red velvet curtains, candles, chandeliers and charming hosts.

Unique and stylish hotel, excellent service ( best in France we have had) and beautiful garden to sit and relax in. The rooms are opulent, high ceilings and wonderful furnishing. We found this a charming oasis in the beautiful city of Nimes. The breakfasts is tasty and fresh continental style. After a hot day sightseeing there is a small unheated pool to use. We loved it and would highly recommend a stay. As a note they do not have a restaurant for dinner, but they offer very nice small plates and snacks / drinks to relax by the pool or in Garden.

I am at a loss to understand how this hotel has acquired 5 stars. We had booked a two night stay to celebrate my birthday. A few days before I called the hotel to ask if I could cancel the second night- some friends had invited us to stay with them in Northern France. My request was refused on the basis that it was ‘high season’- which seemed contradictory as surely if rooms were in demand the cancellation of our second night would not present a problem. I then asked if I could be given a credit note for the second night but that too was refused. Being of the view that we did not wish to pay over €1000 for just one night we stayed for both nights and left early. The total inflexibility does not reflect 5 star status. Nor does the fact that there is no restaurant in the hotel. We were told that a table could be set up in our room or elsewhere in the hotel. As we prefer restaurants with some atmosphere we chose to walk into the Old Town to eat dinner elsewhere. When we saw that a continental breakfast was €28 per person ( and any additional juices charged at €10 each) we walked into town to have breakfast there too. There were no coffee/ tea facilities in our room. A bottle of water was there on our first night but not the second. By that point, rather than search for a member of staff (only 2-3 in evidence during our stay and rarely sat at the reception desk) I simply bought bottles of water from a local shop. Having enjoyed the most pristine clean pool at a villa we had just left in Provence the outdoor pool at the hotel looked decidedly murky and uninviting. I note that a previous reviewer described it as a ‘pond’ Overall, whilst the furnishings could be described as opulent the hotel is very much style over function. For example whilst the bath at first glance appeared large and stylish the chain on the bath plug was so short that I had to place my legs to one side of it to avoid pulling the plug out! Like everything else in this hotel the parking charges are exorbitant. Needless to say that we would not stay at Jardin Secrets again nor recommend it.

This is not the 5* hotel you imagined. There is no luxury to be had and hospitality is either non-existent or costly. Our first room was called Superior; it was small, damp, floored throughout in terracotta rough tiling with one large window that opened directly onto a common area. After one night we asked to be moved to the other Superior room which was slightly better in that it was not damp and, although small, had a small private terrace. This hotel has no restaurant and is not located near any good eateries, it is also a good walk from the Old Town. No complimentary coffee/tea in your room and 10euro per cup if you would like us to provide. We did not take the breakfast as it looked mediocre at best and of course expensive - 2 boiled eggs again 10euro. The secret garden is more secret jungle and the pool, not maintained, is more like a pond. This accommodation is more like a costly bed and breakfast and maybe 3* at that. Hugely disappointing. After two nights we moved to a real 5* hotel in the Old Town.

This place is a bit 'marmite'. You feel like you're staying in an eccentric old aunt's house (which I think it was). For me it was all a bit much. And I have to admit I was a bit spooked by the baby Jesus in the crib when returning late at night. The garden is lovely but I was sad for the two caged birds that couldn't enjoy sitting in the trees. I appreciate they're not indigenous and wouldn't survive if free, but I felt they shouldn't be there at all and it spoiled my enjoyment of the garden. The continental breakfast at 38 euros was over-priced compared to other places we stayed on the trip. We had to hand our key in before going out (it had a massive tassel so you couldn't really take it anyway) and had to buzz for someone to meet us at the gate when returning in the evening. It would be better to have the code so easier to come and go as you please. But i guess they are worried about guests stealing their treasures. On the plus side, the young staff were very helpful and spoke good English and the towels and bed linen were very luxurious.

Amazing, unique experience, open the doors and you move to a past life of 18 th century house and accommodation. Pool gardens outdoor setting, Spa, breakfast serve on your terrace. So private but interesting, my wife said it was magical! Be amazed by entry and welcome it is again unique!

This hotel is exceptional and is placed within a quiet section of old town nimes which is also spectacular. The setting is fabulous but the interiors and architecture are the true stars. Each room is stunning, the service friendly and impeccable. I would return over and over and thats even AFTER the owners pet turtle peed all over me!

Magnificent house and garden. The shady garden and pool are a perfect retreat from summer heat. Staff were all wonderful.