Hoshino Resorts KAI Kinugawa

An extravagant Onsen Hotel experience. I came in Autumn in the depth of fall colours. Every night the wind in the trees lulled me to bed. The rooms with the private tub and terrace are awesome. Dinner and breakfast is luxurious too with a sampling of local Nikko delicacies like Yuba. A hotel for adults looking for calm and solace.

We terribly regret booking this hotel. It completely ruined our stay in Niko. It feels like a large chain hotel with no character and no attentive customer service. 1. The location is very (!) far from all the attractions. 30 minutes by car to Nikko temples, and one hour (!) drive to all the main waterfalls. We should have done better research. 2. We booked a room Japanese style with a private outdoor onsen. The decor is not really Japanese style (very modern) and the outdoor onsen had mosquitoes! Impossible to relax. Also, the water wasn’t very hot and you cannot adjust the temperature from the room. 3. The restaurant has beautiful presentation, but we did not like the food at all. When we politely asked to cancel our next nights’ dinner reservations (we paid a lot of money for this hotel) they refused to refund, even after we told them we will not be coming to the dinners. They showed no flexibility or sensitivity and we were very upset with the food. Very disappointed. 4. Value for money - for the price they charge, I expect better accommodation, better food, better location, and much better service. Be careful about booking this.

Really nice

Very good

我們一行三人，是在鬼怒川車站徒步上去的，行走大約15分鐘，當時是12月中紅葉未退沿途環境優美•酒店是坐一程酒店專用纜車上去，很有特色，有別於其他酒店，早餐和晚餐都是和式，食材用心，新鮮好味.

非常不錯的酒店 晚上泡湯也很舒適～ 餐飲性價比拉滿！前台服務是個實習生略微差了些～其他都還是很滿意的～