Hotéis Hot spring em Niigata

The hotel is a good choice for small group of traveller. I am impressed by the low price and excellent hygiene of this hotel. The view is panoramic to the harbor. However, the air-conditioner sometimes does not work and we have to call the front desk to turn on the cooling for the room every other day. There is no gym room or facilities in the hotel except the lower floors of the building is indeed a famous art museum and exhibition or some sort. It could be interesting to visit the museum. Hotel in Japan seldom comes with gym facilities so I am not too annoyed by that.

One of our favorite hotels that we stayed at on our tour. The layout of our room was great as the bathroom was spacious and a little further away from the beds as compared to the other rooms we stayed at. The room was super clean, the breakfast buffet was very yummy and the best part is that we could login to netflix! Such a funny but convenient perk.

Even though this hotel was getting old but we very likes their service. Their cleaning service were very satisfied and we feel warming that the cleaner helped to replace my non dried clothes on the hotel towels. This action really bravo!

My family and travelled to Niigata at the end of April 2023 and had the pleasure of staying at Hotel Okura Niigata. Prior to the trip, I had reached out to them via email to inquire about coordinating a van + driver for us (6 of us) so that we could go visit some sake breweries and to make dinner reservations for us at a nearby restaurant. The concierge team was amazing and booked a large van (jumbo taxi) and driver for the day. they also ensured that the van could accommodate a folding wheelchair for one group member that needed it. The van and driver arrived on time and was quite reasonably priced. Great experience that was made possible by the hotel team! Upon return to the hotel, we realized we had left some items on the van - the hotel called the taxi company and coordinated the return of our items. Beyond these experiences, the hotel itself is a bit older but rooms are comfortable and fairly spacious for a hotel room in Japan. Location is great and the breakfast buffet was one of the better ones we had on this trip. If I should ever travel back to Niigata, I will most definitely be staying here. The hotel and team won my business by going above and beyond...even for Japan standards of customer service! Domo arigatogozaima****a!!!

The room is clean and it's size is sufficient. The bathroom is a bit small for tall people but the publicbath make up to it. The location is great and staff is really helpful.

The location is less than 5 minutes' walk from Niigata Station. It is located in a quiet alley, so it is very quiet. In addition, the breakfast is rich and balanced. In addition to rare fruits (tomatoes and strawberries), even the miso soup is full of vegetables. Excellent value for money, highly recommended. The nearby Hakusan Shrine is a famous place of worship for marriage, and the Bandai Museum of Art building can be climbed up to see the distance.