Usuário convidado
13 de julho de 2023
Stayed at the Ivy Lodge Nightmare on Clay St from July 7-9. Had an unpleasant experience. Booked the room 5 months in advance for a destination wedding in Rhode Island and choose a room online with Wesley. Recommended by the bride's mother. First time in Newport, excited to explore the city and visit the mansions. Checked in with Wesley around 12-12.15 pm on Friday. He showed us some places to visit. Given the Van Alen room. About 1.5 hours later, while we were out for lunch, Wesley called and admitted that he had given us the wrong room. He asked if we could move, but we explained that we were unable to do so immediately and would sort it out later. We had already used the bathroom, unpacked our clothes, and had personal items in the room. Wesley insisted that we move out by 3 PM as he had another guest coming in. We reiterated that we couldn't leave right away and would check in at the inn after lunch. About 20 minutes later, Wesley called back, leaving a message that he had resolved the issue and everything was fine with the room( on my voicemail) After lunch, we headed back to the inn, which was two hours after Wesley's call. At that time, Jacqui, Wesley's mother and the innkeeper, called in a sneering voice with a nasty attitude and accused me of being inflexible about moving and causing her son to give away our room to other guests. She claimed that her son had asked us to move just ten minutes after we checked in, but I corrected her, stating that he called 1.5 hours later. She also falsely claimed that her son had offered to move us and compensate us for a night, which never happened. I explained to her that her son had left a message on my phone two hours ago, stating that everything was sorted out. It was clear that she was not aware of this. However, she insisted that we had to leave immediately and demanded that we grab our bags. She was essentially throwing us out. It was an unbelievable situation, and I have never been treated in such a deplorable manner as a paying guest. We were repeatedly harassed by both Wesley and Jacqui. This was outright discrimination in the year 2023. There was no reason for her behavior. I am very sure this would have never happened to us if we were white. I explained to her that we are here for a wedding and that the bride’s mother recommended her Inn. We were willing to go to the Marriot and we told her we can do so if she pays for it. She refused. Jacqui’s solution was that we have to leave and again . She was adamant on throwing us out and insisting we leave. Wow! There was no reason for her behavior. I am very sure this would have never happened to us if we were white. She is in the hospitality business and she is a nasty woman with a bad attitude. I told her we needed to be at the wedding for 12.30 pm on Saturday and no time to find or move to another place except the Marriot. I suggested since we have used our room and the other guests also used theirs we can make the switch on Saturday as a
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