Ox Pasture Hall Hotel

We recently enjoyed a spa day as part of my sister in law’s hen do and it was fabulous. The communication between the staff and I upon booking was great and they answered all of our queries. Nothing was too much trouble. Some of us did a half day, some a full day and some a few hours and this was all well organised on the day. We could also add people on for lunch very last minute. The staff were very attentive and made sure the bride had a perfect day. Even little touches such as decorating the lunch area with balloons and confetti. The facilities are pristine and very modern. I would highly recommend. The girls also loved their trea**ents. We had a range including facials, massages and scrubs and everyone was very happy and felt pampered! Thank you again. I would highly recommend for a hen party and a spa day in general! :)

Stayed in a suite which was spacious and accomodating. Bathroom was luxurious and I had a gorgeous bubble bath after a cold day out in Whitby. The staff were all very welcoming and professional and both breakfast and dinner were tasty and satisfying.

Stayed in one of the new Spa suites for three nights, situated right next to the spa. It’s got all you’d expect, its own private patio area, a rain shower in a large well appointed bathroom with waterfall taps. Ample comfortable furniture, two doors leading to the patio area, from bedroom or sitting room. The only downside was an echo due to there as yet being almost no wall decorations, something I’m sure is both easily fixed and probably already on the todo list. The staff couldn’t be friendlier, nothing was too much trouble for them. Being dog lovers ourselves it was great to see how the pets were treated as guests as well as their owners. Next visit we’ll definitely be bringing our mad Sprocker. We also booked a half day in the spa on our checkout day. Overall, aside from teething trouble with the sauna, we left feeling refreshed, having thoroughly enjoyed our break.

Beautiful place in a beautiful area. The setting is picturesque. The rooms are lovely and it has a quaint feel with updated touches. All the staff were lovely and helpful. The food there is gorgeous. The spa is also very good and definitely worth a visit. There was only one downside and that was the internet connection but not really a problem for one night, could be seen as a blessing!

Once again a very good friend and myself have had another visit to the Ox Pasture Hall Hotel and Spa. We sat in the bar area overlooking the beautiful gardens, watching the swallows flying around, and we could see their nests. We’ve had, scones with butter and a choice of preserves. A latte each to start, and then tea for two with extra hot water. Again, the venue is so beautiful, very olde worldly with amazing character. Well worth a visit just for that. All the staff again are great, so polite, welcoming, and nothing any trouble. Mel and Lindsey on reception couldn’t be more helpful, and Lindsey kindly gave us a tour of all the dining options. We’ve decided where to sit for Sunday lunch. Making our way to the Spa area, we couldn’t believe how amazing it is!! Everything is so well thought of, and definitely all inside is of very top quality. Tegan kindly gave us a guided tour, explaining everything there is to offer for a well deserved relaxing, or to pamper one’s self. Again, there is so much on offer, I suggest calling to find out. A BIG thank you to everyone concerned for another very enjoyable visit. Possibly another visit next week 🤞 Highly recommend, don’t just take my word call yourself 👏

Superb country house hotel? Hmmm. Not really. It's a gamble - and if things go wrong - it's a nigh**are. Shouldn't a self-proclaimed top luxury hotel be a guaranteed joy? LAST autumn, after a bad experience at the Ox Pasture Hall Hotel, I was invited to come back in the spring for a night, at the hotel's expense. Spring is here – and so, before booking, I asked if the offer will be honoured – and I’ve asked, and I’ve asked – but I get no reply. I email and leave phone messages for the manager, but get no response. There is something wrong in the fundamental ethos of customer care which should worry any potential guest who, let's face it, knows there may be a problem that needs fixing. It MAY also explain a rather high turnover of managers (and perhaps reflects on the owner?) Here is MY story. Following my BAD experience last year, the then-manager, Simon, acknowledged that the hotel had gone through a difficult patch and had much work to do, and wrote: "With that in mind, I would like you to give me the opportunity to get the venue back on track and I would love you to return for a complimentary visit next year. If you would like to take me up on this offer, please feel free to contact me directly on this email address and I will personally ensure this gets booked in for you. Kindest Regards Simon" I responded IMMEDIATELY, thanking Simon and saying I would be delighted to accept the offer as I had been hoping to become a regular guest. 9 months and one (two? three?) managers later, and I wanted to check the offer would be honoured before I booked. I have been trying to communicate with the current manager Lynsey - who simply refuses to respond. So, I can only assume that the offer has been withdrawn - but without even offering any explanation. WHAT IS GOING ON? What kind of hotel ignores any customer, let alone one who, despite a very bad experience, is still keen to become a regular client? Or is the hotel even more chaotic than last year, and to be avoided at all costs? I think the sad truth is that Ox Pasture Hall Hotel, which should be such a treasured gem, remains a big gamble for potential guests. You might get excellent service or terrible service; your complaints might be addressed or not; your room might have clean and functioning fittings or it may not. And if you DO have any problems, you may get help from the manager or, as in my case it seems, you may simply be ignored beyond the point of rudeness. There are many superb hotels around Yorkshire who put customer care above everything else. This is not one of them - so choose another one.

We visited the Courtyard Restaurant today to celebrate our silver wedding anniversary and were not disappointed . Our waitress Maisie was attentive without being obtrusive and was very welcoming. The food prepared by Chef Josh was amazing . The belly pork starter was so delicious that my self-confessed rhubarb hating husband stole some of mine then said he’d order it next time. The lamb was soft and succulent and everything on the plate was packed with flavour. The risotto was a generous portion elevated by the addition of smoked chicken. Desserts had to be eaten and were well worth the effort. We will definitely be going back.

We had a spa morning with afternoon tea, it was lovely! We both had a back massage which was fantastic. The pool, sauna and steam rooms are very relaxing. Clean, warm and luxurious facilities. Staff were very helpful and attentive. Thank you!

Fantastic setting and location. Great food and comfortable rooms. Friendly staff. Will definitely return and try spa