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5 star

The St. Regis New York
4.5/574 avaliações

The St. Regis New York

New York City Center New York|1.45km de United Nations Headquarters
Two doormen stationed at the front entrance saw us retrieving our luggage from the cab trunk, but made no attempt to help. I had checked in a day earlier and was great full that the room was made available at 12 PM . They did tell us there was no view; I was okay with that as we are in NY regularly and at this trip it was not a priority. I haven’t stayed at this hotel in a few years, but remembered the excellent butler service and lovely accommodations, and was looking forward to it. The checkin felt like something one would expect at a Highway motel. No explanation of any services, no welcome drink, no Butler introductions, nobody accompanied you to the room or directed you to the elevator. The room had the tiniest window, with a curtain without a valance (# 1406) facing a wall a few feet away. No Natural light what so ever. The leather head rest on the bed was ripped on a couple of spots. It had only one not very comfortable lounge chair in a fairly large king room. So if you are a couple, you cannot even sit together for a cup of coffee. In the past at checkin the butler would introduce themselves, offer coffee , tea etc and make sure you were satisfied with the accommodations. We had ballet tickets for a matinee, so initially decided to just go with the flow. Went for a quick lunch at the Astor, paid around $170 for 2 ceaser salads, a bloody mary and a glass of Duvel Leroy Champagne. I have no problems paying premium prices for value , but $28 for a Bloody Mary with a celery stalk garnish and stoli vodka? They claimed to have invented it , but definitely not worth the price. When we returned back from the ballet and returned to the room , it seemed really depressing. They call it an interior room , but it could easily be in a windowless basement. We requested a room change and requested to speak to a manager. We were told the manager was downstairs and would call us back. We were going to dinner, so left the front desk our cell number. The manager ever returned the call. On our return when we requested a room change, we were told that they were completely sold out. At this point we were exhausted an decided to just let it go and returned to our room for a good nights sleep. It was around 10:30 PM, and there was a continuous loud rumbling sound. When we called the front desk , we were told that the noise was from their service elevator which was being used a lot that night as 2 of their 4 passenger elevators had been broken for a couple of days. They offered to now move us to another room. So at 11 Pm we had to get dressed and pack up to move to another room. The new room (1903), had a moldy smell. Got up next morning with a back ache as the bed was not comfortable. In the morning the moldy smell seems to have gotten even worse and I did report that. I was told it was because of air conditioning! We called the butler for coffee in the morning. The French press coffee arrived with c

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The Bernic Hotel New York City, Tapestry Collection by Hilton
4.2/5104 avaliações
New York City Center
super satisfied! The room is huge and has a balcony! It's a very comfortable place to live. It's a few minutes walk to the subway station. It's in the city center and there's a convenience store next to it. I'll stay again next time!
Hyatt Grand Central New York
3.7/555 avaliações
New York City Center
Great location. But the service standards absolutely disappointed. In room telephone was not working and despite repeated complaints it was not repaired through my stay of 4 nights. So basically we had to go down all the way to reception every time we wanted something at the room. From toiletries to food to water. Even the front desk as well as the duty manager simply expressed inability to do anything about it Initially even some of the lights in the room were not working. Clearly one of the worst stays of my life at a big brand hotel All in all a big disappointment
Pod 51
4/5120 avaliações
New York City Center
This was booked through a travel agent when we said, nothing fancy just travel lodge type, for sleeping only really. It was for me and my daughter, 60 and 40, twin room requested. It looked ok on website so we were happy. Oh dear, when we got there we were told, you have our deluxe double, i told the receptionist we had requested a twin, he said non were available, so we thought a double like a travel lodge/premier it would be fine. The room was the size of your little bedroom in a house, the bed was long ways on running against the wall, after a conversation with the receptionist, a twin room miraculously appeared at a price of a further 200 dollars!! Over a barrel we agreed, what choice did we have! Once in new room, which was nice and had rooftop balcony, we decided to shower and change before eating, the shower was via the toilet in the room, i got in and then my daughter shouted mum, don't turn round! the shower, which was lovely and hot, was exposed to the whole room through a full length window! No modesty at all. The room service and cleanliness was great and i am sure for a certain type of guest these rooms are good value and do the job. I have attached the welcome poster on the back of the door, we have laughed since. Also don't eat at the joint next door, it too expensive and not good value, walk to the end of the street onto 2nd ave and you ll find lovely eatery's and service. Also don't use their return to airport service, they use a luxury limousine service which is double the yellow taxi!
Hampton Inn Manhattan Grand Central
4.3/5134 avaliações
New York City Center
Stayed here with a family in October 2022. The room size is generous by Manhattan standards, and we were able to see the Chrysler Building from our window. The room and the hotel in general are clean and well-maintained. The reception staff was friendly and courteous, quickly resolving a few minor issues for us. The breakfast variety is good, although it may be a bit crowded a little later in the morning. The elevators are fast, although sometimes you may have to wait a bit for them to arrive. The location is great for your general NYC tourist destinations. Nothing negative to say about this place, if the price is right, you are not likely to regret your choice.
Millennium Hilton New York One UN Plaza
4.2/5150 avaliações
New York City Center
Price was very reasonable for this area, everything was clean and tidy, however they didn’t even come with free bottle of water, toothbrush and etc. Also the attitude of some staffs were not that polite, but some staffs were very nice.
Westgate New York Grand Central
4.2/5117 avaliações
New York City Center
I was wrong to underestimate this hotel because of the reviews from other hotels in NYC. Aside from the lack of microwave in the room & only 2-out-of-3 working 4-5ppl elevators, this hotel is pretty great! The room is enough for my girlfriend & I. Cozy bed, nice shower, wide bathtub, coffee maker & a mini fridge. Amazing location near bus stops (one just in front of the hotel), subway & CVS on the next block. Only 5min walk to Chrysler Building & around 8min walk to Grand Central Terminal! Most importantly, the hotel is reasonably priced for a nice NYC hotel. Good customer service (shoutouts to Nestor!) & excellent housekeeping! They cleaned our room & fixed our bed every single day! & there's a bar downstairs which also serves Starbucks. I recommend! Will sure consider coming back when I visit NYC again.✌🏼

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