Public, an Ian Schrager Hotel

Fiz uma reserva online de 4 dias, e no 4º dia fui até a recepção do hotel renovar por mais 2 dias totalizando 6 noites (a renovação no local era muito cara, preço oficial do site). Nesse período, Mudei de quarto uma vez porque o quarto que fiquei pela primeira vez era muito baixo e não tinha vista. As instalações são rudimentares e não há chinelos e pijamas. Sem mencionar que muitos hotéis americanos não os têm. A luz ambiente debaixo da cama no segundo quarto estava quebrada. A porta do guarda-roupa estava deformada e não podia ser fechada. Quando a porta direita do gabinete fosse aberta, ela atingiria a protuberância na parte superior. A saída de ar só pode ser aberta até cerca de 60 graus e não pode ser totalmente aberta. A torneira é obviamente muito curta e difícil de usar. Todos esses são erros de design e construção, que são ultrajantes. Uma noite, às 1h30 da manhã, o alarme de incêndio na sala anunciou que havia um incêndio. Depois de transmiti-lo quatro vezes, todos planejamos fugir. Então a transmissão disse que estava tudo bem. A campainha do alarme e o alto-falante eram barulhentos. A garota branca da casa ao lado disse que foi imediatamente procurar um emprego. Pessoal, mas ninguém, ultrajante. O pessoal é muito bonito. O design do espaço do hotel é muito bom. Como todos sabemos, não existe design nos Estados Unidos, então viemos aqui apenas pelo senso de design. A experiência é média. Se eu for a Nova York novamente, irei não volte.

Tenha cuidado com o custo oculto, todos os dias você precisa pagar cerca de US$ 50 por todas as taxas de acesso (lounge, cobertura, academia), que é obrigatória! Não está indicado na reserva, por isso me sinto enganado por ter que pagar taxas que chegam a US $ 150 pelas minhas 3 noites lá. E eu mencionei que você tem que carregar todas as suas malas sozinho e eu mesmo tive que empurrar o carrinho de bagagem! Localização incrível, mas não irei lá novamente!

Limpo e fácil de fazer check-in e check-out

Loved the location on the LES. Staff was friendly and helpful but room cleanliness could be improved - found a contact lens on the floor upon checking.

We stayed here as a family and had a very comfortable stay. The room was clean, the beds were comfortable, and everything felt well taken care of. Great value for the price and easy for family travel.”

Title: A Deeply Disappointing Stay – Not Worth the Hype As a recent graduate with a Master’s degree in Global Hospitality Management, I was hoping to end my program with a memorable graduation trip. Unfortunately, my experience at PUBLIC Hotel left me questioning whether I was simply unlucky—or if this hotel has been drastically overhyped by its social media presence. After a long flight with delays, I arrived at the hotel feeling exhausted. There was no staff at the entrance to assist or greet guests. Instead, I was left to figure out the self check-in process entirely on my own. What was most frustrating, however, was the lack of communication regarding my room: I had booked a suite that was actually two connecting rooms—one with a king bed and one with two doubles. Yet, no one informed me that there were two separate doors, and only one room was initially accessible. I spent the first part of the night thinking I had been given the wrong booking. When I went downstairs to ask the front desk, the staff member on duty gave me a cold, dismissive response, showing no intention of helping. His attitude made me feel like I was bothering him. Eventually, he informed me the room was a connecting suite—but the connecting door had not been opened. I couldn’t help but question whether the slick TikTok-style promotional videos for this property reflect the actual guest experience at all. I found them quite misleading. The condition of the king bedroom (Room 740) was particularly upsetting. It appeared that the room hadn’t been used—or cleaned—properly for quite some time. There was visible dust throughout, and a dark unidentified substance on the bedding. This was especially disappointing for my parents, who were visiting the United States for the first time to attend my graduation and spend Mother’s Day with my mom. What should have been a joyful and comfortable stay turned into a regrettable memory. If there is any positive aspect to mention, it is the Trip.com customer service team, who were responsive and helpful during the complaint process. Their efforts were appreciated. In short, this was one of the most expensive and most disappointing hotel stays I’ve ever experienced. For a brand that markets itself as forward-thinking and design-focused, PUBLIC Hotel failed to meet even the most basic expectations of hospitality service. I sincerely hope they take this feedback seriously—for the sake of future guests and their own reputation.

Cool modern hotel, good co-working space and lobby

Super nice hotel, great design and rooftop. Great architecture my room was clean

Work, relax and party hard.