Dream Downtown by Hyatt

噪音污染嚴重，樓內有club,音響震天，到凌晨4點，根本無法入睡，三天沒休息好

還行吧。紐約寸土寸金的地方

The Dream Downtown has stepped up their game when it comes to hospitality. I believe this is because the Hyatt now owns it. My room was kept clean and had a great view on the 11th floor. I booked a King size with city view. The lobby area has a chill area where you can lounge, along with a funky art gallery. The downside, the higher the floor, the louder you hear the music from the rooftop club/bar, so make sure you ask about that upon check-in.

I love this property, but was a bit disappointed that there was a large piece of carpet ripped up right at the bathroom entrance, and instead of replacing it, they glued it back down and it looked awful. I paid over $400, and at that rate I think the room should be impeccable. I honestly have no idea why hotels still use carpet. It’s just a Petri dish for dirt, allergens and bacteria!

The hotel adds a destination charge of $57 a night (Small print in ******* buy process). Normally this is a charge for local taxes and such, and is very small. They use it as a tacky business strategy to make more money, when a more honest business would just advertise their honest rates. How low can you go?

I loved this place, is very comfortable, the staff is very friendly and polite thanks so much for the good service

December 17, 2023 I checked into dream hotel. Upon arrival I was greeted by a receptionist and I don’t remember her name but for the most part, she was very pleasant and she was able to accommodate me with an early check in which I appreciated because I was celebrating my birthday. I was made aware that I had a remaining balance that needed to be paid. I was also made aware that there would be $150 incidental placed on my card. I asked the manager Anthony if it was possible for me to pay that incidental hold with Cash,he stated to me that it was not possible. I paid the remaining balance on one card, and I paid the incidental hold on another card. I then inquired about the procedures regarding my $150 incidental hold. The receptionist and made me aware that it will take 5 to 10 business days depending on my financial institution for me to receive my refund of $150 back. Upon check out, I made the concierge aware that I did drink one of the bottles of sparkling water. I asked the concierge if I could pay cash he responded to me that at the time he would comp the bottle of sparkling water because he didn’t have change. My card was charged 12/18/2023 at 6:05 pm for the same charge he said he would comp. I was refunded the $10.89 on December 19,2023 after I called to inquire about the charge. It is now January 3,2024. It has been 13 days business days since the day of check out and I still have no refund regarding the hold. DO NOT GO TO THIS HOTEL UNLESS YOU WANT TO BE ROBBED.

A great location and HUGE rooms. I adored the space we had which is rare for a New York City apartment. The bathrooms were also really large. Limited wardrobe space but we managed. The round port hole windows were a fab feature to watch Manhattan skyline from up above. Staff were friendly and easy to check in and out. Good pricing as well even at Xmas time.