Sonder — The Nash

Just stayed Sonder The Nash. Downloaded the Sonder App and was super easy to navigate . I stayed in NYC for 10 days for business and this location was amazing as its on the east side of Manhattan near my offices. Also the property is undergoing a renovation as the rooms are amazing with brand new furniture and is SUPER comfortable !

Extremely disappointed with the standard and quality of the apar**ent. Missing several items - no microwave oven. No bedside lamps, no rugs, no Bluetooth speaker, windows that doesn’t close properly, heating broken, damaged and dirty flooring etc. not what anyone would expect paying $3000 for the week, but dod receive a refund of 50% after a lot of hassle and stress

Great unit, updated kitchen, perfect location, friendly desk attendant. My family of four stayed for a week and we felt safe and comfortable the whole time.

Disgusting property NOT AS ADVERTISED This place is gross, old and dingy. Stay away from this property. We’ve stayed at several Sonders over the last few years and have never had an issue. The Nash looks nothing like the photos. Walls and floors are stained; furniture is grimy and bathroom is run down. The neighbors speaking at a normal volume in the apar**ent next door could be heard as if they were sitting next to you conversing with you. When contacted Sonder and requested a refund, because there was no way we were staying there, Sonder said they would not refund because the reservation was non-refundable. I explained that I was a loyal Sonder client and that the facilities were sub par, and Sonder could not care less. We left the property and stayed at a beautiful hotel that was clean and fresh for much less than Sonder. I will never go to Sonder again. Stay away from this place!

Nice studio big enough. Bed comfortable. Kitchen well equipped. Crean. Good quality of towels. Few noise from compressor of air conditioned ( 3 floor). 20 minutes walking to time square. Neighborhood very safe and quite in the night.

We could not get in our room multiple times with the code, had to get the ley from the desk. I couldn't get a hold of a Sonder employee over the phone. The building was really dark and run down

Could not reach customer service when the key was missing upon arrival…hair all over my room. Could not get the tv started (stop using smart tech).

The apar**ents look nothing like the photos, they are tired, old, and honestly look like they’ve been used for parties. The floor was so disgusting and sticky. The walls have marks all over them, and the table was so damaged. It was disgraceful. I would highly recommend you do not book this property. I ended up checking out, Sunday at first refused to provide a refund until I sent them photos and videos. Not once did they ever apologize. Honestly, this apar**ent 5 D should be not used