Sleep Inn Long Island City - Manhattan View

I made a reservation to this location on Choice Hotels. I received confirmation as well as a "we're looking forward to your stay" email the week before. We arrived to find out that it was a woman's shelter and we were out a hotel and our pre-paid stay. Worst feeling ever getting to NY with no place to stay with most hotels already sold out and the plans made didn't exist. STAY AWAY!

Unbelievably HORRIBLE service! I booked the stay on HURB.com (don't make this mistake) a few days ago and called this morning to confirm if I could send myself a package and they asked when I made the reservation, when I said a few days ago they said "no you don't have a reservation with us, we aren't taking new reservations due to remodeling. call the hotel next door and they will get you room" What?? no Im sorry no nothing.... I told them how much of an inconvenience this was, imagine arriving to NY with luggage and finding this out there. she just replied "yea yea yea.. just call them next door and they will honor the same price and they are a sister company." again no apology. The hotel next door had no idea what this was about nor were they a sister property or even offer the same price. they just said I needed to call "Choice" but not giving me a contact number or knowing who this is is useless. I have been calling the Sleep Inn 15 times now, letting the phone ring till the phone disconnects and zero answer. THIS PLACE IS SCAMMING PEOPLE I legit hotel would have apologized, asked what website I booked the room on so they could contact them and have them not offer new stays till they are available. They would also, offer my money back immediately, not lie about a "sister property" and say they would honor the same price. I hope many will see this and not take the risk here at the Sleep Inn.

They had roaches crawling around the walls, and they have a no smoking policy and people where smoking **** on this floor in some of the rooms. The carpet was disgusting with stains, and the sheets smell like bleach i had to spray my perfume on it. I only love the view and the bathroom.

As noted I have stayed at this hotel 25+ stays in the past 12-15 years, and always satisfied. Performance as we start to move out of pandemic VERY POOR. FIRST, I arrived around 7 PM and there wasn’t a soul at reception. I called the hotel from my phone and while I could hear it ringing no one picked up. It felt like 100 degrees sweltering heat in the lobby. Fortunately I knew that the Best Western next door (though currently closed to the public as they have a contract with the City of New York) is owned by the same ownership so I called them. Eventually someone came over from next door. SECOND, when I got up to the room and settled the TV didn’t work (screen read “No signal”) I called the front desk and it took 15 minutes till someone came up. Even after he fixed it several of the channels that were listed in the Hotel’s TV Channel Guide did not work and others like CNN were really fuzzy. THIRD, After he left I noticed that the mini-fridge had not been cleaned out with items left from previous guest. Called the front desk once more, again it took 15 minutes before someone came up. FOURTH, the in-room safe didn’t work and could not be activated. FINALLY, the hotel website indicates hot breakfast. As stated, I had been here 25+ times so I was familiar with this breakfast. Once at the hotel I learned the breakfast as been suspended due to COVID. They did offer a to-go alternative which is certainly acceptable option, but it was not good (bottle of OJ with LOTS of sugar, Jimmy Dean egg sandwich with lots of fat). I asked if the hotel management was authorized to make an adjus**ent to my bill for these problems and in consideration of my being a long time Choice Hotels Gold Member. I was told I would need to contact Corporate Headquarters and will be doing so. Hopefully this hotel will restore its previous and better performance