M Social Hotel New York Downtown

I tried this suite for 2 days after a corner room and I have to say it is worth it. The staff could have had me check out at 11am and wait till 4pm to check in but they are very considerate. They saw I was tired and allowed a late check out and when my original room was not ready yet they gave me one on a higher floor so I would have to wait. This was the 52nd floor and it also snowed and it looked amazing. The location is close to about 4 stations and counting. Brooklyn bridge was about a 7 - 11 minute walk. I felt like I could easily get anywhere in the city from here. The blow dryers could be better but overall I would come back here again when I visit New York

Hotel is located in a different part of the city, so do not believe any confirmation address or address in the app. They didn't treat you seriously. I asked to be recalled with info, they should pay a taxi from the address they're providing for a real address. No sorry, no nothing. Additional strange charges at the check out.

Unstable WiFi Weak water pressure We made two separate bookings and asked them on the first day if we could keep the same room without checking out, and they said yes, but the hotel cards stopped working and we had to go to the reception and talk to them about it again. Instead of a direct line to a person, the Customer Services button on the hotel phone brings you to a virtual assistant. Our hairdryer broke and we called to get a new one but it wouldn’t understand our request. It said staff had been notified but no one brought us a new hairdryer. Good location right next to several subway stops Clean, safe area

Nice central location, which is very convenient. Staffs are friendly and could address your concerns or requests properly. Wish the room could be cleaned more carefully.

This hotel was changed the new owner and most of the rooms are renovated, amenities are simple but new. Very comfortable, good location in downtown, nice housekeeper. Hotel has No restaurants but because of prime location, we can go outside to eat very easily

The hotel is located in the heart of Downtown Manhatton overlooking One World Trade Centre and Ground Zero. We had a room on the 26th floor which offered fantastic views over the Hudson river. Rooms are functional, clean and attractive.

avoid like the plague. if you accidentally end up here, you have to physically complain to management to get any kind of service recovery: their customer service approach is to pass off and ignore as much as possible. you have to take it upon yourself. i would just avoid.

Everything ok