Explore avaliações de hóspedes de hotéis em New York

Holiday Inn New York City - Times Square, an IHG Hotel
4.2/585 avaliações
Times Square
Excellent location quite near to Time Square. The room was not big but spacious enough to put a small luggage and still be able to walk around. The bed is large and very comfortable, had the best sleep during this sleep which helped me recover from the jet. Two negatives: 1. The sink drain is not installed properly, which doesn’t allow the water to drain away fast enough causing buildup. Quite disgusting when you are shaving, washing etc. when the dirty water doesn’t go down fast enough. 2. This one is not necessarily something Holiday Inn can control, but there is consistently some homeless ppl, ppl that look like they are on drugs outside the hotel. Also the sidewalk isn’t particularly clean. Now I wasn’t particularly bothered by #2, but could totally see ppl coming to NYC for the first time being turned off, or feel unsafe and choose not to stay here. Something for the hotel to think about.
Holiday Inn Wall Street, an IHG Hotel
3.5/5117 avaliações
Wall Street/Financial District
Before arriving, I called the IHG group asking if the hotel has storage space for our luggage as we will be arriving 6am and check in is only at 3pm. The person on the other end of the phone called confirmed that the hotel had storage place. We landed at Newark and took an uber to our hotel, upon arrival we entered a sickened hot and stuffy lobby (Aircon blasting hot air). The receptionist had seem to be sleeping in the back room. He was unable to communicate properly and very rudely said there was NO SPACE to store the luggage. He was of no help at all when requested other options. We went back outside to get some fresher air as it was the middle of summer. Googled storage options and had to walk 6 blocks with our luggage and dropped it at the storage location and went about our day. At 5pm we decided to check in and get changed for the evening events. This time it was a different receptionist and he was somewhat better than the previous one. (We were greeted by 4 different receptionist during our 3 night stay and none of them knew what hospitality meant as they were not friendly or somewhat helpful at all!!!) He informed us that they no longer do breakfast as the restaurant has closed 3 weeks prior to our check in date. No breakfast voucher or other arrangements were made. We just had to made do. Even though 'bed and breakfast' was paid! The hallways were so dirty and carpets smelled awful. Only one of the two elevators worked. One evening we came across the person removing garbage using the elevator and made us wait for the other one which did not work. Only once he was done could we use the elevator and it was dirty (no surprise). THE ROOM - it was so small, we had to climb over our luggage to move around. The aircon made a very loud noise so we weren't able to use it during the night, again in the middle of summer. The duvet did not have a proper duvet cover it was wrapped in sheets and the duvet itself was disgusting and had so many holes in it. The towels were not sufficient enough even though requesting more. The faucets all leaked even the toilet and the shower did not work properly and don't even get me started on the drainage of the bathroom entirely. The curtain in the bedroom was also broken and had to be rolled up by hand and squeezed in between the railing and window just to stay open for some light as the room lights were also not working. This was the most disappointing stay our entire vacation. We will not be making use of any of the IHG group hotels if this is how business is done. Utterly disgusted and disappointed.
Holiday Inn Manhattan 6th Ave - Chelsea, an IHG Hotel
3.8/547 avaliações
Chelsea
Holiday Inn, 6th Avenue, Manhattan We are a much travelled family and have used Holiday Inn many times in different cities worldwide. It was a brand that we, as a family, had confidence in. The accommodation was as expected and the cleaning staff should be praised. However, we were bemused by the demeanour of the other staff – front of house and in particular, breakfast staff. We could only conclude that Holiday Inn had given work experience to people from other backgrounds who had no experience of interacting with the public or serving at tables. We took a while to check in, the young man with headphones in, couldn’t find our reservation. There was no apology and, crucially, no explanation as to how the unique breakfast system worked. We found the breakfast room the following morning, eventually a young man came, we thought that he may normally have been a plasterer or welder trying out this new job, and told us that we needed a voucher from behind the reception desk to access breakfast. This voucher allowed us one item off the menu – any additional item such as orange juice had to be paid for. It was not permitted to pick up vouchers for my two sons or to pick up vouchers in advance for the next two days. The ritual of picking up the daily voucher was bizarre! Each morning was a transatlantic scene from Faulty Towers and proved to be a most memorable experience for all the wrong reasons. We had an amazing time in New York and had so many fantastic experiences of superb hospitality and service; the antithesis of our experience at the hotel. The location of the hotel was excellent
Holiday Inn NYC - Lower East Side
4/5107 avaliações
Lower East Side
The hotel is in a good location three minutes walk from the subway station. The room facilities are simple and suitable for one person and two adults. It is slightly cramped. The small supermarket downstairs is fast and easy to walk. You can reach the old Chinatown. It tastes great but pay attention to cash only!
Holiday Inn Brooklyn Downtown, an IHG Hotel
4.1/5134 avaliações
Boerum Hill
#positive #I was happy with the Nearby Shops, Nearby Restaurants, Safety, Value for Money; #喜欢# Satisfied with the nearby shops, nearby restaurants, safety, and cost performance

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