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5 star

The Mark New York
4.7/558 avaliações

The Mark New York

Upper East Side New York|1.12km de American Museum of Natural History
The hotel is very close to the Metropolitan Museum of Art and a walk takes place. The rooms are small but beautifully furnished. Two bottles of Evian mineral water are delivered every day. The first day has fruit bowls. Many people in the lobby elevators wear clothes to highlight New York fashion. It was unfortunate that I met an Oolong front desk man and gave me two pre-authorizations. I had to pay a hundred for the prepayment of the house. He brushed a hundred and then brushed for 590 dollars. I didn't point out that he didn't explain this to me. When I showed the text message of payment, he went to the office and said something to another person. Then the person came out and checked that they didn't collect more money, everything was OK, then I asked. What should I do with this money? The man said that he will be able to return it to me. This is a mistake. This is of course a mistake. The lady who came to check did not apologize and said that there was no problem. I am very dissatisfied with this. I didn’t receive more than five hundred dollars in the morning, but I returned a hundred dollars. It was too much. I checked this matter with them when I checked out. They said that they didn’t collect more money. The pre-authorization will be after I left. I gave it back in a few days. They did not collect the money but brushed up the pre-authorization, and did not release the pre-authorization when I left. It was almost a month before I received the automatic cancellation. The rooms in the hotel are very good and good value for money, but for the work at the front desk, remind the Chinese compatriots to pay attention!
The Carlyle, A Rosewood Hotel
4.5/586 avaliações

The Carlyle, A Rosewood Hotel

Upper East Side New York|1.19km de American Museum of Natural History
This is my third review of The Carlyle over the years (across probably 25 stays), and, sadly, the first one where I didn't feel I could give the hotel five stars. Although this is specifically about a stay in November 2022, it relates more generally to the renovated rooms at The Carlyle -- and here, the 11/22 stay was our third in a renovated room. Two were in Superior Suites, and one was in a Rosewood Suite. First, the good: The service continues to terrific, and greetings from the staff are genuine and caring. Across the board, when I raised an issue, someone tried to make things better. Housekeeping did not miss a beat. The bedding and linens are top notch. I found the beds in all three rooms terrific. And, the renovations fixed what had been a tendency for the HVAC to be spotty, depending on the room. The renovated systems worked flawlessly. And, the rooms are quiet -- no street noise or noise from adjoining rooms. In the Superior Suites, the bathrooms are small. In one of the two we stayed in, we had a half bath, which made things a bit better. But, if you want a big bathroom, then look elsewhere. I find the baths adequate, and the showers delightful (as they have been across 30 years). Now, the not so good: The lighting the renovated rooms is atrocious. In the living rooms of all three suites, there wasn't enough light to read in the evening, other than in the one chair that they equipped with a reading light. The desk lamp -- while stylish -- gives off about the equivalent of a 40 watt light bulb. Who does that? There are wall mounted sconces -- with the equivalent of 15 watt bulbs in them. One room had a ceiling unit that had 3 bulbs with the equivalent of 40 watt bulbs. Why? The traditional Carlyle had great lighting -- three way bulbs with up to 150 watts in total in each of 3 or 4 lamps in the room. In this version, I feel depressed in the rooms in the evening. And then there's the bedroom. While there are lamps on the end tables next to the bed, they are on one switch. Either both are on, or neither. Why? Why not have them separately switched? There's a spot-like reading light on each side of the bed -- but that's a poor substitute from the warmth of the bedside table light. Why would anyone design a hotel room this way? I suppose if all one does in a hotel room is look at one's phone or computer, or watch TV, the lighting will suffice. But if you want to read? Forget it. And then you get to storage. In each of the three suites there was no storage at all for your things (I've seen reviews that show some rooms having dressers). Each of the living room and bedroom had shelving, but the room designers filled the shelves with design stuff that serves no purpose, leaving those unavailable to the guest. Even the closets lack usable shelving, other than a high shelf above the hanging clothes. The old Carlyle rooms had vast amounts of storage space in large dressers. It's almost as if the room design

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Arthouse Hotel New York City
4/5114 avaliações
Upper West Side
I was here on business and stayed at the Arthouse for four nights. Being born and raised in New York, I wanted to be in a hotel that felt more intimate, away from the hustle of New York. From the moment I walked in, the vibe was perfect. They have a great management team and staff, management consistently present in the lobby, greeting guests and making sure that things are running smoothly. There is a small, intimate bar that opens in the evening serving great cocktails. Service is genuine and on spot. Great location on the upper west side, on a side street - Sarafina's is off of the lobby serving delicious food, steps away from the lobby. Lobby is a great place to socialize or get some work done - beds are super comfortable and the room was very clean...really loved this property and will defnitely be back!
Hotel Beacon
4.5/5112 avaliações
Upper West Side
I was with my family at the hotel Beacon for about 10 days. They gave us a room which was not, because they were more locals with a kitchen, two double beds and a sofa bed with a chair. The staff was noted: Both cleaners(who perform their work in a great deal) and receptionists (who are very handy, very available). Discrete view of a NY area much quieter than the general: front is Fairway, open h24, very comfortable to buy any kind of needs and even Starbucks and a pharmacy. I would return absolutely because it was really an experience This is very positive.
Hotel Lucerne
4.2/5110 avaliações
Upper West Side
The friends we went with were particularly convenient from the airport. It was good to take a taxi directly. Then the front desk service was very warm. We stayed at so many hotels and felt that the price/performance ratio in this hotel was still very high.
Hotel Belleclaire
4.3/5135 avaliações
Upper West Side
Lovely hotel, great location, pet friendly, with great staff! Hotel Belleclaire in a great part of NYC, very close to Central Park and very close to one of the main subway lines (red- 1 train) With plenty of restaurants nearby. The hotel has been recently renovated so the room we stayed in was modern and clean while the building itself holds a classic charm. The lobby is gorgeous and the included voucher for the coffee & pastry place next door is a nice touch. Naomi at the front desk took great care of us, very thankful. We’ll definitely keep Belleclaire on the very top of our list of NYC hotels in the future.
La Quinta by Wyndham New York City Central Park
3.4/5115 avaliações
Upper West Side
Only one elevator. Rooms were small. Hallways and elevator was small also. Could not get down certain areas with wheel chair. 5 people in elevator was a tight fit. Breakfast was mediocre. Some items good some needed improvement. Overall would not recommend unless your a bit desperate.
The Wallace Hotel
4.6/5103 avaliações
Upper West Side
The room is relatively small, the lighting is average, the windows can hardly see the outdoor scenery, the location is very convenient, very close to the Central Park, the sanitation is very good, and the facilities are OK

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