The Westin New Orleans

Enjoyed our stay! The burger in the observatory lounge was exceptionally yummy!

酒店位於市中心交通方便，性價比高。就是有天在電梯🛗內聞到臊味感覺非常不好。酒店前台傑倫先生服務熱情，還會説中文，教了他一句上海話“謝謝儂”説的很標準，點贊👍

坐落在密西西比河岸邊，風景很美！再加上比鄰法國區，步行就能逛很多景點！早餐品種不多，但是夠了！各方面都不錯，值得推薦！

The hotel out dated, in case you need to get your car from the valet, no chairs provided to wait and chairs inside most properly equipped with people.

Westin mistakenly checked us out in their computer Two hours after we checked in, and checked in two women into our room. They came back to registration to report that we had already checked into the room. Attendants were polite but had no idea what happened. An hour later we got new keys and got back into our room. Bummer!

Hotel need more good service at dining. No manner at the table except the waitress. She was very friendly but the rest need improved Food was terrible. I won’t recommend to eat at the hotel. Thank you

Great location. The elevators were slow and creaky, the shower water pressure was weak, the bar staff who helped us were great, but others literally f'd off on their phones, avoiding us. Don't know if they were off, etc., but it's a bad look. There were literally 5-6 employees in that tiny bar area with 1-2 running around helping customers.

I expected more from The Westin. Great valet service upon arrival.And prompt bell hop when it was time to check out and get luggage taken down. Arrived late and tired and check in lobby is on the 11th floor! So after checking in back downstairs to grab valet to take luggage up. The room was nice, but some peeled damage on the wall above the baseboard. Also some damage in the restroom. I did not care for the waterfall shower head or that the bathroom had no vent fan. And the water was too hot and moving the faucet to cold turned it off. Room service ends at 11ish along with the restaurant, and the menu is not a lot to choose from, which matches the restaurant selection. I do love the app and being able to get service and questions answered even checking out via the app. Everyone was very helpful and nice excluding a male manager who seemed irritated when I asked a question about the observatory deck. The bed was comfortable however the bedding used on the bed not so much. Our room was next to the elevators which we heard moving all night long. Valet is $55 a day for an SUV The coffee was awful. No complimentary breakfast which I knew ahead of time and I was ok with paying for “grab n go” at the bar, and it was muffins and orange juice! That’s it! I think I’ve been more satisfied and cheaper hotels.

The staff was so friendly and helpful in every way. I would go back to New Orleans just to stay in this hotel.