Usuário convidado
29 de fevereiro de 2024
Such a pathetic experience with this hotel. We checked in there on 25th April and our booking was for 1 night. The experience of this hotel was a nuisance from very beginning. The location is very difficult to find as it’s far from main road. Then coming to the check in process, the receptionist was not at all cooperative. He was more like to just give any of the rooms without considering the condition of the room. Once we reach in the room we saw it’s a small room and very suffocating. Additionally, the door lock was broken. Then we asked to change the room. None of the service boys were cooperative. As we booked the hotel through SUN Universal, we connected to them and also talked to the receptionist. After ***y conversations they changed our room reluctantly. Now the condition of the second room was awful and worse than the 1st one. There was stains in bed, the bathroom was untidy and there were marks of spitting in wall. have attached the photos here. I got so annoyed that I thought to move out from that disgusting hotel and find a new one. It was 8.30pm and I went out to check hotels on the main road. But it was late so most of the hotels were sold out. I had to return to that lousy Hotel. After reaching the hotel I had firm words at the reception and then they changed the room to another one which was better out of the 3 rooms. I am not at all happy with the behavior of each and every staff of this hotel. Each of them were not at all worried about their attitude. There was so much arrogance in their voice tone. I am very much dubious about the rating mentioned in different sites of this hotel. I would have rated this hotel with -100 in every single sites. DO NOT SPOIL YOUR TRIP by booking rooms in HOTEL SMART PLAZA! The hotel is totally crappy..
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