The Grand Uddhav

I recently had an extremely distressing experience during my stay at The Grand Uddhav in Delhi, India. Unfortunately, I had both my laptop and some cash stolen from my room. The only individuals seen on CCTV entering my room were the hall boy and cleaner, which clearly points to an internal theft issue. The hotel ***agement's response was incredibly disappointing. It took them an entire day to contact the police. To make matters worse, they informed us that if we filed a theft report, we would be required to stay in the country until the case was resolved, which could take several weeks. This seemed like a tactic to dissuade us from reporting the incident. This lack of urgency and support from the hotel ***agement left us feeling unsafe and mistrustful of the staff. Given the severity of the situation and the hotel's poor handling of it, I cannot recommend The Grand Uddhav to anyone. Travelers deserve to feel secure and supported by the establishments they choose to stay with, and sadly, this was not the case here. Please be cautious if you decide to stay at this hotel, and ensure you keep your valuables secure at all times. Date of Stay: April 2024

Good hotel and staff . Clean room and hotel area Located near the new Delhi railway station The price is normal as per service and hotel. The one thing is not good the hot water is only available in the morning and evening (6 to 9am and 7 to 10pm) Overall good stay.

I travelled with my friend from Udaipur. We had booked a room for 1 day, as we had a train the following day. After a 24 hour train, we navigated through a congested market, where a small building was present. Upon arrival, we were informed that anyone with local id cannot be allowed entry. I tried explaining that I was a resident of Delhi, but I have moved to the US per***ently. I even showed my US ids, but they still kept repeating your local id shows Delhi. They straight away refused for a refund, claiming the cancellation policy denies any refund. What was worse was the behavior of the staff. Ms. Roshni Kaur, ***ager talked in an aggressive tone and was not respectful. There was someone named Mr. Magoo. He tried intimidating us, abused and told his colleagues, "Bahar nikalo in chutiyo ko" (Throw these {hindi abuse} people out of here). My female friend started crying, and it was scary. GoIbibo has not taken any action. We neither got a refund, not was any action taken against these bullies

We booked the room in this hotel for two days 30 sep and 1 oct 2023. The bad experience started from the beginning. From railway station, we did not find any taxi for this hotel which is just 700 metres away because of the congested road and even the auto charged Rs 100. Then we reached hotel at 11 am and they said that they will try to provide the already booked room because checkin time is 12 pm but they provided at 12:30. Meanwhile we ordered paranthas from the hotel which they were not able to prepare even till 12:30 pm. When we got the room, we found the dirty bucket and mug in bathroom, bathroom tiles were dirty. washbasin was broken. there was no liquid hand wash in hotel. Thank god we come to know by dinner that e rikshaws run there till a very good restaurant bangla foods and from there we can easily book taxis also because of broad roads and no traffic jam. At the time of booking, the hotel said taxis fluently come there. All reviews are misleading. Then it was worst ever experience for breakfast. Cheap quality cornflakes were used. Only idli sambhar was there other than cornflakes and bread butter. Sambhar was worst ever we had ever tasted with no vegetables in it. The bed mattresses were of such kind it is full of dots of threads that can be felt under the bed sheet due to being so old and low quality. Like you get "buur" on the low quality clothes. MOST IMPORTANTLY, THEIR CLEANING STAFF TOOK OUR FULL SIZE TRIDENT BATH TOWEL BECAUSE IT WAS OF WHITE COLOUR. FIRST OF ALL WE THOUGHT THAT WE WOULD HAVE PACKED IT AND DID NOT RAISE ON 1 OCT. THEN WE TOLD THEM ON 2 OCT BEFORE GOING BECAUSE WE HAD EARLY MORNING TRAIN. THEY DID NOT TAKE PAIN TO LOCATE IT AND THEN THEY SAID THEY WILL COURIER TO US. WHEN I CALLED THEM ***Y TIMES, THEY MUST HAVE RECOGNIZED MY PHONE NUMBER AND STOPPED PICKING UP THE PHONE. THEY PICKED THREE TIMES SAYING WE ARE SEEING BUT OF NO USE. DEFINITELY THEY DON'T CARE.

Everything about the hotel was exceptional . Awesomely rooms and food was good with less cost. Services was better and fast . very good a**osphere surroundings hotel.it was comfortable place to stay in rooms fully neat and clean . memorable movement in my life

Everything was nice until the last day because of the person who was working at the reception desk. He asked questions about our stay in the hotel. I was complaining about the noise inside the hotel (we heard everything). And then he wanted to help and check if I had received an email to write a review. I gave him my phone and he checked my booking app. Then I realised that he put a rate of 10 without my agreement. It’s a shame! The rates are fake for sure if he does that to everyone. I’m actually in touch with Booking support. Dont go there

Hotel: we stayed here for 3 nights and it was perfect for what we needed. The room wasn’t ready for us when we arrived, but granted it was 5am. They got us into the room by 8am and the staff were extremely friendly and helpful. They gave us complimentary bottles of water throughout our stay. There were no windows in our room so this was a small downfall. Location: the location made the experience for us! The hotel is right in the middle of a crazy market but as soon as you go into the hotel you feel away from it all and there is no noise in the room. There are always tuktuk’s waiting outside to take you wherever you need to go and there is a metro line at the end of the road. The location is fantastic!! We would stay again.

Their front desk staff (especially ***oj Kumar) didn't even greet or speak to us properly. Their terms and conditions on make my trip don't even mention that 2 males and 1 female friends are not allowed in one room. We were ready to take 2 rooms on spot but they were not ready to agree that their terms and conditions were incomplete on make my trip. They talked to us so rudely and looked at us with a negative intention. I decided to just cancel my stay there and contacted Make My Trip who agreed of the incomplete mention of the policy as it was newly introduced. They provided me full refund on the check in day itself. Their hotel is on a very crowded road in inner market, and I couldn't believe that their main entrance leads to the basement parking as well!! There was a car and a bike that drove through the lobby towards the end parking. The lighting in the lobby was also dingy. Never going back to this hotel don't go by their ratings on *********** or makemytrip etc.

If I could rate this hotel as 0, I would. You pay hotel price and you get hostel with dirty sheets and smelly towels. Neighborhood is not safe. They don't return booking fee. Do not let them trick you. Scam!!!