Mohamed
24 de julho de 2023
We've arrived before check-in time and waited for about an hour till we got the room ready. The receptionists were either dumb or newbies because they asked for Egyptian ID AND our US passports AND our American marriage certificate, which is against the hotel policy for foreigners. I had to set them straight and didn't allow to put my marriage cert on file. We weren't escorted to our room (the hotel is really big), and we stumbled upon their supervisor on our way who helped us. We weren't asked to put a credit card on file for a deposit as usual (which is good for us, no complaints about that). These youngsters need to get some kind of training as it wasn't up to the hotel level. Lastly the room was clean and unfortunately I didn't get a chance to reward the cleaning staff as I haven't met him in the last day or know his name. I don't recommend this hotel for dual citizens. The hotel is also far from everything if you don't take Uber or have a car. The rooms are clean
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