Crystal
6 de março de 2024
The staff really made this a bad experience for me.
We arrived late at night, and the hotel door will not open unless you have a room key. I stood by the door with my luggage and security saw me but didnt move. I assumed I had the wrong entrance and walked around the entire building, before coming back. I then knocked on the glass, and the security told me I needed a card. I tried telling her through the glass that I needed to check-in. She eventually got up and let us in.
At another time, I asked the front desk if any food had arrived, as the food had been marked delivered, but they said no. I decided to wait a few minutes before reporting my food. During that time, another delivery had arrived for a different occupant. The front desk “called” the room once, and then proceded to take the food behind the counter and eat it. I confronted them about it, and the attendant said that he called the room multiple times (it was once), and said that the delivery driver was his friend and allowed him to keep it (not true). The security and other attendant defended him.
Every single time I walked by, they were on their phones, and not paying attention to what was happening around them.
The night staff was completely unprofessional.
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