Camille
5 de dezembro de 2023
Property was well designed. However, I booked a ‘premium’ room that was supposed to have skyline views and be above the 11th floor. Unfortunately, they are doing a ‘refresh’ and my room had the size but not these things. The staff didn’t seem like it was a big deal and blew it off, and while true, it’s advertised this way on their website and ******* and costs more.
Housekeeping was inconsistent and you had to wait on hold for over 5 minutes to ask for fresh towels or other amenities that were not refreshed.
Housekeeping also tried to enter the room even though my privacy light was on. Rooms could be cleaner.
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