Usuário convidado
3 de junho de 2024
Most beautiful place in Nairobi other than Giraffe Manor, but very poorly trained staff. A couple people are good (Newton at restaurant, John the butler, a woman with glasses at front desk whose name I didn’t catch), but staff is generally not up to par for even a two star hotel. On last day, I called to request a late checkout at 10:20 and told we had already been given a late checkout at 11 am (no one had communicated the checkout times to us). This would have been fine, but the staff threatened that they would charge us ~$600 if we stayed in the room a moment past 11am. Really bizarre treatment that left a bad taste in our mouth, especially since management had confirmed that the hotel wasn’t full. Next time I will just splurge and stay at Giraffe Manor or go cheap and stay at Crowne Plaza Nairobi. The latter is certainly not as spectacular as Hemingways, but staff is FAR better.
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