Glee Hotel

I stayed at this hotel for 2 nights and cannot recommend it.Even if it was a soft opening, the operation is terrible. First, I checked in and went to my room, but the light wouldn't turn on even after inserting the card key. The porter said he would exchange the card key and return immediately, but he didn't come even after waiting 30 minutes. I called the reception and they finally brought it. I tried to take a bath at night, but there was no hot water. I called and waited, but there was no response. I had to go to the reception and say it again. Finally, a staff member came and said that someone had switched off the pump. After the bath, I called to ask for extra water and ice, but they never brought it again. I called twice and they finally brought it. What's worse, they brought a slip saying that a bottled water cost 700 shillings. I've stayed in many luxury hotels, but this was the first time I was charged for extra water, so I was very surprised. During my two-week stay in Nairobi, I stayed in eight hotels, but none of the other hotels charged for water. Security measures are also insufficient. They only check the visitors at the entrance, and anyone can come to the front of the room. In fact, persons in casual clothes who were clearly not a hotel employee knocked on the door twice. It was scary. In the other 7 hotels I stayed at this time, guests always needed a card key to get to the room. In addition, some hotels had security staff on each floor. This hotel should put more effort into security measures. One good thing was the service of the staff at the breakfast restaurant. I came to this hotel because I was attracted by the photos on the internet, but it was really the worst two days.

We came to glee to celebrate his birthday and this hotel was everything we expected and more. From the moment we arrived the staff was warm and inviting. Boaz the front desk and Shem with the bell desk gave us a thorough explanation of the hotel campus and the room features. The room looked even better in person compared to the pictures online. Staying in this hotel is like living in an art gallery. The attention to design and flow of the artwork is amazing. The use of Motion sensor lights to save power is just incredible. The hotel staff made sure all needs were met with a smile on their face and always had genuine concern about our comfort. Make sure to check out the skywalk, absolutely stunning place. In addition to the staff mentioned above we would like to give recognition to David and Betsy for their excellent customer service. He had his best birthday ever and the hotel and staff all played a part in that. We can’t thank you enough.

I had a great Experience at Glee Nairobi. The Ambience was great, the staff were all friendly, the food was so delicious , loved everything. We were served by George Thuku wooow! His service was excellent. He was very friendly, kept on checking on us , explained the menu in details. Woooow this guy was amazing . He was very professional. My friends and I loved how good he was to us. The prices of the food on the menu were all pocket friendly. The cleanliness in the toilets and corridors was great. I loved Everything about Glee. It's Highly Recommendable yo visit. I am definitely coming back again.

All so good. The hotel looks amazing, the people who work here are very nice, open and here to help . The people from the restaurant, the people who clean in my room, and here I can say a particular name because I spoke more with him, was very nice when he ask me if he can make clean in the room, William.

The restaurant staff at HIDE were absolutely phenomenal! They were incredibly friendly, attentive, and went above and beyond to ensure our dining experience was perfect. Eunice manager and Rosemary hostes stood out with their excellent recommendations and genuine hospitality, making us feel truly welcome and valued."We will be back soon..

I loved the restaurant and how free my family could engage and my children could do whatever they want and the service of Kevin mostly. I loved the activities set aside for children as it gives me time to talk and catch-up with my fellow friends and family