MyQ
29 de setembro de 2024
I have booked 2 nights in 2 different rooms from separate bookings to try this hotel after so many good reviews from this hotel. The front desk is good and all could speak english. 1st night in the family room with 3 beds.. room is clean and big. Water pressure is strong and with very good hot water. My second night is in a 2-bedroom apartment that is extremely disappointed. It is totally 2 different standards. The 2 bedroom apartment is a separate building.. when we checked in the 2 bedroom apartment, we spotted a big dead cockroach beside the table, and we don't feel comfortable and requested to change room back to main hotel building but too bad is fully booked. . We managed to get another 2 bedroom apartment that cleaner.. but in the morning, I saw a tiny cockroach moving around on your bedside and bathroom. No hot water in the morning, lift and lobby no aircon... So, in conclusion, only the hotel building is up to standard.. Got to reconsider whether to book if we go batam again as we worried that we will be given sub-standard room.
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