Hotéis em Naga com Airport pickup service

Though I created this booking as a mistake, and did not witness how good this hotel, but I will leave a good feedback since hotel is very much responsive in terms of my query. They assisted me well despite of the sudden mistakes I made. It's not my intention to booked a wrong dates but since it's depends on hotel's policy. I do understand. And we are looking forward for my hubby, we can stay in the future to this hotel.. I will leave a good review since all the feedback from the previous guest(s) were all good.

It was NOT so clean, as advertised. There was muddied footprints on the bathroom floor. And toilet would not flush. The TV did not have audio. One of the Sogo personnel came to fix the problem. But unfortunately no fix was made. I was booked in Room-104, last 20-Dec-2023.

During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.

Prepare to have your expectations shattered and your standards elevated because the Robertson Hotel is in a league of its own. This place isn't just a hotel; it's a mind-boggling oasis where luxury and elegance do a flawless tango. From the moment you set foot inside, you'll question if you accidentally stumbled into a parallel universe where perfection reigns supreme. The staff at the Robertson Hotel are wizards disguised as hospitality professionals. They possess an uncanny ability to make you feel like the most important person in the universe, all while effortlessly tending to your every whim. Forget about clairvoyants; these folks can predict your needs before you even realize you have them. It's like they attended Hogwarts School of Hospitality, and they graduated with top honors.

Nice gym and nice pool. Service of the staff was pretty good and cordial. However, we did not have a hot water after the brownout. We were told to wait for 30 mins. to an hour after the electricity came back. We waited 2 hours with no hot water. The shower bath tub is not safe at all. It was too high and dangerous. There’s no anti-slip and that makes it even dangerous. Another is, there’s no electrical outlet on the left side of the bed that makes it hard to charge the phone. Also, I requested a box of tissue paper and I received 2 toilet papers. I was informed they don’t provide tissue paper. Of all the hotels we stayed this is the most expensive, but can’t provide tissue paper. We’ll try UMA next time.

Had a few days in the city of Naga, where all pink blooms begin. The hotel is one of those conveniently located at the bus terminal and near the new part of the city. If your a tourist going to the old part is a distance by walk, the next best is a trike or vehicle. Rooms are ok cable TV has limited channels. The bathroom needs more work done. During my stay the basin was clogged up due to other guest disposing their food, the issue was quickly resolved by the management. Food at the café below is worth the price, it keeps your belly full till you reach the city for other, gastronomical options. The staff are great and friendly. No problems on this department. Would I still stay here in my future visits. Yes, but will try other, hotels in the city too. #RP

Good and safe to stay. We’ll come back again next year. It’s very worth the price. We were 12 people included kids. It’s very near also the atm machine, groceries store, fast food, church etc. You will love it too. Satisfied client!

We always make sure that we stay here everytime we go to NAGA BICOL for a business trip. The price is very reasonable, nice and friendly staffs, clean room, they also provide mineral water and around the vicinity there are a lot of food stalls where you can enjoy the local KINALAS and Bicol Express. 👍😊

Big bathroom. Comfy bed. Friendly staff. Weak wifi

Great care is taken to ensure guests experience comfort through top-notch services and amenities. Remain linked during your visit by utilizing the complimentary internet access available.The hotel is completely smoke-free.