Usuário convidado
31 de janeiro de 2023
You will need to look at my photographs that I have uploaded to believe my review! Myself and my husband stayed in this hotel in August 2022, we stayed for 6 nights and paid €200 per night bed and breakfast. The first thing we noticed when we arrived were the cushions in the seating area outside, they were dirty and badly stained. Some of the sun beds around the pool were in bad repair to the point, they looked dangerous if you were to sit back. We were shown to our room which on first impressions were disappointing. The bed had one locker the other side of the bed had the bathroom sink. The towels provided were hard and appeared to be years old. Under the bed had not been cleaned, it was full of dust and hair, I also found a used tin of hair gel there. The bathroom had dirt on the shower walls and rust marks on the floor, around the door was disgusting. My concerns were highlighted to Maria who I understand was the manager, I requested a new room for which she told me no rooms were available. I explained how dirty my room was and she said her housekeeper would “decontaminate my room.” Under the beds were cleaned, a new bed covering provided and that was it. The dirt around the door, rust marks on the floor and dirt on shower walls remained. Breakfast was terrible, everything cold , there looked as if there was equipment to keep the food hot but they didn’t seem to use it. I asked one morning why is the food cold and was told I could get it hot if I wanted it hot, I just needed to ask. Local cats were allowed to roam around the outside area where people were eating, they jumped on tables and ate food from plates that had not been cleared away. To be honest it got to the stage I knew there was no point complaining, it was obvious the staff did not care. This is certainly not a 4 star hotel, it is filthy and in need of repair. The staff are inexperienced and lack any sort of pride in their workplace. Based on my experience I think some of the 5 star reviews on this hotel are fabricated.
Traduzir