I loved my stay at the Sheraton Oman. The staff were wonderful- they bent over backwards to help us.
I had a couple minor issues with my room, and they came as soon as I informed them, and were fixed immediately. One of the housekeepers picked up the robe I’d been using when they were cleaning and when I asked for a replacement they brought 2 more! They were happy to bring me extra nespresso pods and milk a couple times too.
The restaurant staff were so attentive and helpful- Tharindu, Pravda and Khalid and the chef, Krishna- they brought us out coffees and juices at breakfast and made sure I had everything I needed. They allowed my friend and I to eat off the a la carte menu at dinner instead of the iftar menu, since the other hotel restaurants were closed for Ramadan; and when we said we had to leave early at 5am for our flight they packed a lovely to-go box with pastries, fruit, coffee, juice and eggs.
I personally really appreciated that the gym was open 24 hours so I could work out before breakfast, and the equipment was pretty good for a hotel gym!
My only note for other travelers would be that the hotel is a little far from some of the touristy sights of Muscat. Also, there aren’t many alternative food options around the hotel. But the hotel itself has lots of great options so for us it worked out absolutely fine.
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