Usuário convidado
18 de abril de 2024
Spent four nights at Prinsotel La Dorada beginning of April. We stayed in two bedroom suite on the ground floor and everything was fine until we used the shower for the first time and it flooded the bathroom within couple of minutes. We reported it to reception and immediately an engineer came around to fix the problem ( at least we thought it was fixed). All good. [To add, we later found out all our "neighbours" had also complained on their first day about the blocked drainage. So the hotel was fully aware there was an issue already] On the following day, we came back to our room only to find everyone on the ground floor panicking, running around, trying to figure out what was happening. Six suites on the ground floor had flooded. Water was pouring out to the corridor. Not ideal but these things can happen. But it's the way it was dealt with by the hotel that was rather disappointing. There was only ONE cleaner available to clean up the whole floor, so we all had to just stand around the corridor for number of hours until the rooms were cleaned and bleached. The hotel was fully booked so they were not able to move us to other rooms - but in any case, I'd have at least expected an apology from the management team for what had happened and check in to see how we were doing. There was none of that. Later on when we asked the reception if we can start using the bathroom again, we were told "you can, but at your own risk. Please use the facility at the spa". I would go back to Prinsotel in the future (food, swimming pools, evening shows were all good), but I will be saying no to the ground floor rooms, for sure!
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