Sarena de Muro Resort Mallorca - New Opening

Had a lovely relaxing week in a suite (side sea view) rooms are fabulous, breakfast great however would have preferred real coffee instead of a machine. No problem getting a Sunbed anytime of day. Very relaxing by the pool with background music. Would have liked to see more snacks in the pool menu as it’s mostly dinner items with a few salads. Also no waiter service from sunbeds. A few steps from your sun lounger to the beautiful playa de muro beach. Evening entertainment is good. They also had a big screen for the football. A 7 minute walk takes you to nearby las gaviotas which has a few nice restaurants bars and shops. 10-15 minutes takes you to playa de muro area with more restaurants. A taxi less than €10 and plenty of buses will take you there or up to Alcudia beach and port. The reason I gave only 4 stars is the sun loungers are old and quite uncomfortable. They need to replace or add a padded cushion and would prefer if there was waiter service from sun lounger instead of queuing at bar to order drinks. We had a lovely week and would definitely return.

Definitely not a 5 star hotel, not even a 4 star, more like a 3.5. The hotel has heaps of potential but sadly is badly in need of an update - wobbly taps, sinks which dont drain properly, scruffy decor, uncomfortable sunbeds with tiny pool towels, etc. There is a charge for beds on the private beach and the 4 poster sunbeds around the pool. Breakfast appears great at first but is of a poor quality - scrambled egg made from powder, dry hard breads, pastries as you would get in a supermarket packet, etc. After a few days you really dont want it any more. Staff are polite but ineffective. Booked 3 people into a suite and no provisions were supplied for the 3rd person (only 2 of everything - chairs on balcony, towels, mugs, glasses, robes, slippers, water, etc). Sofa bed mattress really thin and no bedside table, lamp, waste basket, etc in the room. Requested all these things on the day after arrival and got some of them (but not all) 3 days later, half way through the holiday. All feels a little tatty and in need of some tlc. If it was advertised as a 3 star plus you would at least know what to expect and not be disappointed but this is definitley not a luxury hotel as 5 stars would indicate even by Spanish standards. Have stayed in a 5 star in Soller on the north west of the island and it was in a completely different league.

It says in the hotels info that there is daily cleaning, but that has not been the case for us. The room has not been cleaned properly, the bed linen has not been changed. We spoke to someone at reception about this, he said it should be cleaned properly the next day, but it was not done, and was not done during the week we stayed here. On the floors in the room we found old, used plasters, toys from other guests, and generally a lot of dust and dirt in corners and along the walls. The toilet occasionally wouldn't flush, the bathroom trash can was broken, the phone in the bedroom didn't work, the appliances in the kitchen were broken (and extremely old). The main door was very hard to open and close. It also says in their info that smoking is not allowed in the entire hotel, but many guests smoke everywhere, by the pool, the restaurant, etc. The employees have been right next to it without saying anything. It has been very annoying with so much smell of smoke everywhere. Another experience we had was that we booked a table at their a la carte restaurant. We arrived at the appointed time, but no one came to welcome us, and there were no other guests there either. We waited, but finally went to reception and asked to cancel our reservation. The reception also said that the restaurant was arranging tables inside, but it was around eight o'clock and the restaurant should have opened at seven thirty. Very strange not to be ready an hour and a half after opening. We didn't feel like eating there at all, and are glad we went. Ate rather at the buffet, the food was ok. The breakfast was very good. But overall this is NOT a 5 star hotel in our eyes. Very old og worn.

Hi, hear is a feedback for you, the team of the hotel: Silvia: very great sport courses and a lot of motivation, energy, willingness to help, patience and openness Andrei: very funny and amusing communication, great work, engaged Thanks to the whole team for your work, your engagement and your effort for everybody! Thanks for the people in the restaurants, in the kitchen, at the reception, in the gym, at the pool bar, at the pool and also behind the scenes! Nice service! Great job! It was a nice stay and holiday in this hotel.

The hotel is nice. Beachfront with a great pool. Kids club is awesome and Lucia is really great with the kids. The entire kids club staff is awesome and we love our monkey tattoos. Breakfast is very good with wide selection. Livcation is quiet but 10 mins walk and your back in the life area.