The best thing about this hotel is something that has nothing to do with the hotel itself — the views. From the start we had issues in terms of space. There was no dresser in our room for 3 people and very limited closet space. Actually, it was meant for 1-2 people but they added a small bed. The extra bed was not comfortable at all. The cleaning was executed by very kind people, however, they would remove the electricity for the whole room when we are gone. This is problematic for people who utilize the fridge, potentially causing the items to spoil. They complied very well after asking if they could keep the electricity on, however I think this shouldn’t be a standard cleaning procedure for every room. The worst thing was the breakfast. Not only was it dry, but we saw mold on the cheese several times, causing us to cancel. We also watched several other customers drop tongs and simply put them back without doing anything else, and picking food with their hands. We were able to cancel our breakfast eventually, however the administration was not happy about it. We paid for our stay a few days before leaving, however when we were checking out, we were told to pay $200 in fees. This is as if we paid for all of the breakfast, and to me, it seems they wanted to get back that money. When we would request things to our room, we would sometimes never get it at all. Sometimes calling the front desk several times and just giving up in the end. Over all, I do not recommend this hotel. It is not run well, and not to mention the loud noise you hear in your room from parties. They were not transparent with their prices. Front dest seemed to not know what was going on majority of the time. I’m not so sure the views are worth the lack of transparency. Potentially look for something else.
Excelente
38 avaliações