I came with my family, we take 5 rooms 1 Deluxe family room for me my wife and two kids, 1 Superior family room for my Sister with her family, 2 Deluxe double rooms for my daughter and their husband, around noon the hotel staff call us asking if we are coming, we have paid in full, for sure we are coming, he should ask what time are you coming, that's is the correct question, its seems like if we unable to come they can resale the room again (double selling). it is during a peak time. I told them that we already there in the area and ask them what time can we check-in, he said after 3pm whereby the standard check-in time is after 2pm, I assume maybe they are busy with back to back situation so we came after 5pm just to give them time to makeup the room. Upon check-in, one of the room are not ready at all, we have to call reception to makeup the room, the housekeeping came and make-up the room immediately. We end up having 4 rooms in 1st floor and 1 room on the 2nd floor, there are no elevator in this hotel only staircase, we asking if we could change the room on the 2nd floor to 1st floor as I have bad knee problem and my wife have asthmatic, but the reception staff are very rude telling my son ” you have strong shape body you can carry them up”. this how you reply with your customer.. ridiculous right.. I was also hotelier before, I understand the situation when hotel are fully booked, but they have to choose word wisely not to make the situation worse. since we just stay for a night, I just change my room with my new wed daughters. The room need deep cleaning, most of the toilet tiles are moldy, edges of toilet bowl are dirty.
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