Ellerslie Palms Motel

Nice bathroom, chairs stained in our room. Good range of drinks and toiletries. Couldn't find a hairdryer.

This motel will show you the stickers and awards that it has won in the past, but that was under the old management, the current management is clearly not the same. Firstly, it explicitly states on their amenities that they provide AIRPORT PICK-UP SERVICE and AIRPORT SHUTTLE SERVICE. I called them from Auckland airport about my arrival and they claimed that they don't provide either services. When I made my own way to the motel and showed them this information, they insist that the details on TRIP.COM was wrong. Secondly, the person behind the helpdesk counter is always out the door by 4:30pm, even though the sign on the door says "9AM to 7PM". You have to call a couple of numbers, if you don't have a local phone then you won't get any support. Finally, when checking out on a Sunday morning, there was no one there at all. The motel claimed that it can't come to the helpdesk and that all guests need to drop their cards in the box and find their own way to the airport or other places. The location is okay because it's one bus to Sylvia park shopping mall, but it's far from everything else. You will need 2 buses to get to the airport.

Very convenient location. Stayed in a ground floor 1 bedroom unit and it was very tidy with everything we needed. Bedroom was dark and quiet however, 1 minor flaw was my Mum used the bed in the lounge and found the outside light annoying and she could hear the road noise, HOWEVER, she was still very impressed with the unit and we would definately stay here again. The towels were so thick and soft, sheets were lovely too. The receptionist was very friendly.

The amenities and cleanliness were really good It was quite and our car was safe or definitely it felt like we were being looked after Would definitely stay there again

Noisy units yelling and screaming until 11.30 pm stomping and slamming doors. Got feeling it was part filled with community housing. If had known no one on site and community house wouldn't have stayed. Will never stay again

It was amazing every staff made us feel at home It never felt we had left home Safe and family friendly

Stayed one night in a family unit to break up our journey south, beautiful accommodation and very clean and quiet. The host had the key ready and waiting for us, and fixed the tv in the unit when requested. Lovely to have a decent kitchen and big bathroom too. Room was very spacious. Only issue was the fan in the bathroom didn't go!

Rooms are not bad. Motel is fine, but is it a Motel or emergency housing for scum? Pick one or the other not both! We had very undesirable people living in rooms below us and they were blasting music yelling and swearing through the night there was blood on the concrete. Not a good place for families to stay thats for sure!

I liked that i had the option to drive or take a short bus trip into Panmure shopping centre where there are some good eating options. Even though it is on a main highway we had no trouble getting in and out of the car park, although we timed it before and after peak hour traffic. The only complaint I have was there wasn`t enough coffee or sugar but, we didn`t ask either as we already had our own. We would totally stay there again as it was so clean.