Hotéis perto de Reptile Gardens, Colonial Pine Hills

Staff was nowhere to be found during our entire 4 night stay. The front desk was almost always unstaffed and the food and coffee wasn't replenished in the breakfast room. Another guest and I had to actually make more coffee one morning because both containers were empty and no one could be found that worked there. Our initial room was dirty and the second one we were moved to had the tile and light fixture falling down from the ceiling which was not repaired during our stay due to staff shortage. Our room was only cleaned once even though we asked that it be cleaned daily. Again due to staff shortages. While the location was good, there are too many other hotel choices to settle for this Super 8. If we hadn't prepaid, we would have left as soon as we went into the first room that hadn't been cleaned. Our experience didn't improve.

It's pretty good

The biggest pain point, literally, were the mattresses. They were crappier than what we bought for the kids. So cheapo! Our mattress at home is easily double the thickness. Every morning both of us woke up with back pain and everyone commented about how they didn't sleep well. Stayed 4 nights had identical breakfast 3 of the 4 days. The only difference on the 4th day is that they swapped out the veggie/southwest omelet for a cheese omelet. While it was better than many other chains' breakfast we have had, we were getting tired of it by about day 3. Had kids 11, 9, and barely 5 year old with us. Pool was great for the youngest kid and held the attention of the others for about an hour the 2 times we went. The pool was a little shallow for the older 2 after the fun of having water randomly dumped on them from the buckets up high wore off. All in all, the pool is fantastic for kids under 8 or so. All staff we encountered were friendly. And the facility was clean. They lacked swim towels the first time we went swimming so people brought their room towels. We just dripped all the way back to our room. That is probably part of the reason the flooring in the elevator is in such bad condition. There is road construction on Lacrosse so it is only 1 lane in each direction. So we sat through 4 stop light cycles trying to turn left before giving up and making the GPS reroute us to go get food. I don't know if a movie had just let out or if the mall had just closed for the night or what the deal was. A cool part was that they had a water bottle filler water fountain and mini-fridge in room. Handy bonuses for our road trips while this hotel was our home base to explore: Devils Tower, Wall Drug, Mount Rushmore, Custer State Park, Black Hills, dinosaur park (though the building is closed for construction we still drove up to see the views), Ellsworth Air Force Base (like straight east of our room) outdoors airplane collection, and the Minuteman Missile silo. Also there is a mall just on the other side of the highway with every food and shopping option anyone could want. Was a bit confused by the housekeeping. One day we came back and the bed looked to have been made by an amateur --- loosely tucked lumps all over the comforter. Okay. No big deal. The next day it was sharply made and the toilet paper folded in typical hotel style.

Wonderful place to stay. Barb and winter were great. We come to Rapid City every couple of months We will be staying here again

Out in the country perfect

First of all being a Wyndham property you would expect better service. Room was very small and cram. Breakfast was a waste of time they ran out quickly. Same breakfast everyday Biscuits and gravy, waffles wirh no syrup. Pool not accessible due to children wild un attend too by parents. The cable went out no one to fix it. No tv to watch Will not stay here again. I might gotten better service at the days Imn

We stayed here one night on our way out to Yellowstone & Grand Teton. As a big TR fan, I couldn't resist booking here. We stayed in the off-season and during the height of Covid in late 2021, so many of the local hotels, as well as restaurants and shops, were shut for the season. No worries, we had a perfectly great stay here and breakfast in the morning had lots of options, and staff kept the food coming. It was a very short drive from here to Mt. Rushmore and also a fairly quick ride to and from Deadwood, which we went to see since we were nearby. No complaints from us about this inn. Also, passing along a tip we received before visiting -- if you can stand to do it, time your visit to Rushmore at sunrise. We did and it was just glorious to see the monument bathed in golden sunlight. Due to Covid and off-season timing, some areas around the viewing area were roped off, including the artist's area, which I'd wanted to see.